Nestor De Jesus
Cranston,RI
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
Work History
WMS Systems Operations and IT Support
Rolf C. Hagen
01.2025 - Current
- Supports warehouse functions, ensuring efficient operations and timely order fulfillment.
- Oversees inventory management, maintaining accurate stock levels and optimizing inventory control processes.
- Executes new and old item setup in Warehouse Management System (WMS), ensuring proper product categorization and tracking.
- Leads item creation process in WMS, ensuring seamless integration of new products into the system.
- Manages production planning and release processes in WMS, coordinating production schedules and inventory needs.
- Develops and implements new Standard Operating Procedures (SOPs) for warehouse operations, improving efficiency and consistency.
- Identifies and implements process efficiencies within warehouse and WMS operations, streamlining workflows and reducing operational costs.
- Contributes to strategic initiatives aimed at operational growth and business development, supporting company-wide goals for increased efficiency and scalability.
IT Generalist
Rolf C. Hagen
06.2024 - 01.2025
- Provided first and second-level technical support to both on-site and remote users, ensuring timely resolution of IT-related issues.
- Diagnosed and resolved PC and laptop configuration problems, including hardware, software, and connectivity issues.
- Delivered frontline troubleshooting and support for hardware, software, and telecommunications systems across the organization.
- Maintained and supported network infrastructure, including access points, network switches, Ethernet cabling, and security camera systems.
- Managed and created over 200 user accounts in Active Directory, ensuring accurate access control, user permissions, and system security.
- Researched and identified innovative products and software solutions to enhance IT operations and overall company efficiency.
- Evaluated emerging technologies to streamline workflows, reduce downtime, and improve system performance.
- Collaborated with internal stakeholders to assess operational needs and align technology solutions with business goals.
- Conducted meetings with vendors and service providers to review offerings, ensuring alignment with company objectives and operational proficiency.
- Played a key role in recommending and implementing technology solutions that improved productivity and supported long-term scalability.
Intern
RI Department of State
03.2023 - 04.2023
- Managed the department's IT asset inventory, ensuring accurate tracking and lifecycle management of hardware and software resources.
- Proactively anticipated, identified, and resolved network, hardware, and software issues to minimize downtime and maintain optimal system performance.
- Oversaw the service desk operations, providing timely and effective support to departmental users.
- Administered and maintained a Microsoft Windows Active Directory environment, including user accounts, group policies, and access controls.
- Delivered on-site technical support across multiple locations, ensuring consistent IT service delivery and issue resolution.
Housekeeping Aid
Providence VA Medical Center
06.2018 - 05.2019
- Performed thorough sanitation of hospital and patient rooms in compliance with health and safety standards.
- Stripped, buffed, and waxed hospital floors to maintain a clean and safe environment for patients and staff.
- Safely handled and disposed of hazardous materials in accordance with regulatory guidelines and hospital protocols.
- Provided courteous and responsive customer service to patients and their families, ensuring a comfortable and supportive environment.
Operations Clerk
US Army
08.2016 - 05.2018
- Oversaw daily operations and administration of a company consisting of over 200 service members, ensuring organizational effectiveness.
- Delegated responsibilities and tasks with clear, concise instructions, driving efficiency and mission readiness across all units.
- Ensured timely completion of required certifications and courses, supporting career advancement and professional development of all personnel.
- Maintained accountability and confidentiality of medical and personnel records for all service members in the company.
- Planned, organized, and executed comprehensive training events to enhance unit readiness and operational capabilities.
Education
Computer Technician/Network Installer/A+ Certification -
MTTI
Seekonk, MA03.2023
High School Diploma -
Cranston High School East
Cranston, RI01.2014
Skills
- PC System Assembly & Configuration
- Hardware Troubleshooting & Repair
- Software Troubleshooting & Repair
- Operating System Proficiency: (Windows 7, 81, 10, and 11)
- Wireless Networking & Connectivity
- IT Security & System Protection
- Windows Server Management
- Virtualization Technologies: (Hyper-V, VirtualBox, VMware)
- Peripheral Device Installation & Configuration
American Sign Language (Currently Learning)
Enrolled in American Sign Language I
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
WMS Systems Operations and IT Support
Rolf C. Hagen
01.2025 - Current
IT Generalist
Rolf C. Hagen
06.2024 - 01.2025
Intern
RI Department of State
03.2023 - 04.2023
Housekeeping Aid
Providence VA Medical Center
06.2018 - 05.2019
Operations Clerk
US Army
08.2016 - 05.2018
Computer Technician/Network Installer/A+ Certification -
MTTI
High School Diploma -
Cranston High School East
Similar Profiles
Araz NigoghossianAraz Nigoghossian
HR & Payroll Administrator at Rolf C. Hagen Inc.HR & Payroll Administrator at Rolf C. Hagen Inc.
Jeffrey PeckJeffrey Peck
Territorial Sales Manager at Rolf C Hagen (USA) Corp.Territorial Sales Manager at Rolf C Hagen (USA) Corp.
Goran KrizmanicGoran Krizmanic
Tower Crane Fitter at Rolf Mayer gmbhTower Crane Fitter at Rolf Mayer gmbh