Open To Work
Ebuka Iwuchukwu
Grandview,MO
Work Preference
Summary
Detail-oriented and mission-driven IT professional with an Active Secret Security Clearance, possessing a strong foundation in cybersecurity, hardware troubleshooting, access control, and asset lifecycle management. Proven success in high-security environments, including service in the U.S. Army Reserve, ensuring strict accountability for critical assets while enforcing compliance protocols and resolving operational bottlenecks under pressure. Expertise in technical support, user administration, and system documentation is complemented by strong analytical and communication skills, enabling reliable IT support delivery. Committed to enhancing organizational efficiency through proactive problem-solving and meticulous attention to detail.
Overview
1
1
Certification
5
5
years of professional experience
Work History
IT Support Specialist / Systems & Security Operations
Jackson County Detention Center
Kansas City, MO
03.2021 - Current
- Administer, configure, and troubleshoot on-site hardware, security monitoring terminals, biometric stations, and communication equipment across the facility.
- Manage user access verification, physical identity controls, and access badges to maintain strict data integrity and facility-wide compliance.
- Perform routine hardware diagnostics, preventative maintenance, and firmware updates on critical facility systems to ensure 24/7 operational availability.
- Oversee strict intake inventory logging, chain of custody tracking, and secure asset management utilizing digital record systems.
- Generate precise technical incident reports, system logs, and security documentation following established compliance procedures.
Unit Supply Specialist (92Y) / Asset & Systems Accountability
U.S. Army Reserve
03.2021 - Current
- Managed end-to-end digital inventory, lifecycle deployment, and strict accountability for sensitive tactical equipment and digital assets valued at over $500,000.
- Conducted cyclical system audits, discrepancy reconciliations, and regulatory compliance checks using enterprise property accounting databases.
- Provided front-line technical and logistical troubleshooting for unit personnel, ensuring mission-critical equipment remained fully operational.
- Enforced stringent security policies regarding data integrity, equipment handling, and authorized access in high-pressure operational environments.
Education
Associate of Science (AS) - Cybersecurity
American Military University
Charles Town, WV07-2026
Skills
- Hardware & Systems: PC/Workstation Setup, Hardware Diagnostics, Peripheral Configuration, Mobile & Radio Equipment Support
- Operating Systems & Networking: Windows OS, Basic Network Configuration, TCP/IP, Active Directory Basics, System Updates & Patching
- IT Asset & Inventory Management: Hardware Auditing, Asset Tracking, Lifecycle Deployment, Sensitive Item Control
- Security & Access Control: Identity & Access Verification, Endpoint Security, MFA/FIDO2 Knowledge, Compliance Standards
- Support & Administration: Ticket Management, Troubleshooting & Root-Cause Analysis, Technical Documentation, User Training
- Remote support
- Operating system support
- Decision-making
- Data entry
Certification
- CompTIA A+ – In Progress
- Unit Supply Specialist (92Y) Technical Training – U.S. Army Reserve
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Specialist / Systems & Security Operations
Jackson County Detention Center
03.2021 - Current
Unit Supply Specialist (92Y) / Asset & Systems Accountability
U.S. Army Reserve
03.2021 - Current
Associate of Science (AS) - Cybersecurity
American Military University