Jasmine Davis
Las Vegas
Summary
Professional with strong background in claims management, prepared to make significant impact. Skilled in assessing and processing claims accurately, resolving complex issues, and ensuring customer satisfaction. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for analytical thinking, communication skills, and attention to detail.
Overview
4
4
years of professional experience
Work History
FNOL Claims Representative
Insync Staffing / CSAA Insurance
09.2023 - 05.2025
- Collaborated with adjusters, appraisers, and underwriters to resolve claims.
- Investigated claims of varying complexity to determine coverage and liability.
- Managed litigation files with the legal department to support case development.
- Assisted in developing new procedures and guidelines for claim handling.
- Interpreted policy language to approve or deny claims with accuracy.
- Reported potential risk factors and supported team members with expertise.
Medical Customer Service Representative
Humana
08.2022 - 08.2023
- Verified benefits, referrals, and authorizations to set up patient appointments.
- Managed front desk operations including patient check-in and office reception.
- Scheduled appointments and coordinated patient registrations.
- Navigated EHR, insurance verification, and scheduling systems.
- Maintained accurate patient records and financial information.
- Assisted with onboarding and training of new employees and volunteers.
Disease Investigator
Teksystems
03.2021 - 12.2021
- Conducted interviews and investigations regarding public health concerns.
- Prepared clear and accurate reports, summarizing findings for review.
- Analyzed evidence, assessed credibility, and drew logical conclusions.
- Monitored activities of subjects under investigation and ensured compliance.
Education
Certification - Medical Administrative Assistance
Northwest Career College
Las Vegas, NV04.2021
High School Diploma - undefined
Mountain View High School
San Jacinto, CA03.2012
Bachelor of Science - Health Care Management
University of Phoenix
Tempe, AZ07-2027
Skills
- Claims Investigation & Coverage Determination
- Policy Interpretation & Risk Assessment
- File & Inventory Management
- Patient Scheduling & Flow Management
- Appointment Scheduling & Insurance Verification
- Healthcare Policy Development & Counseling
- Multi-Line Phone Systems & Inter-Office Communication
- Cross-Cultural Communication & Team Collaboration
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
Timeline
FNOL Claims Representative
Insync Staffing / CSAA Insurance
09.2023 - 05.2025
Medical Customer Service Representative
Humana
08.2022 - 08.2023
Disease Investigator
Teksystems
03.2021 - 12.2021
High School Diploma - undefined
Mountain View High School
Certification - Medical Administrative Assistance
Northwest Career College
Bachelor of Science - Health Care Management
University of Phoenix
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