Jasmine Denton
Denton
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
18
18
years of professional experience
Work History
Information Technology Quality Assurance II
Nebraska Furniture Mart Inc.
The Colony
10.2021 - Current
- Design and execute detailed test plans, test cases, and test scripts based on business requirements and functional specifications.
- Perform manual testing of web, mobile, and enterprise applications to validate system functionality and user experience.
- Conduct functional, regression, integration, and user acceptance testing (UAT) to verify application stability after updates and releases.
- Contribute to continuous improvement of testing workflows and QA documentation to enhance software quality and release efficiency.
- Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospective meetings.
- Work closely with developers, product managers, and business analysts to troubleshoot issues and clarify requirements.
Credit-Recovery Specialist
Nebraska Furniture Mart Inc.
The Colony
07.2019 - 10.2021
- Assisted customers with resolving past-due accounts while maintaining positive client relationships
- Negotiated payment arrangements and offered solutions to resolve financial concerns
- Investigated billing discrepancies and partnered with internal teams to resolve disputes
- Conducted credit reviews and documented account activity in company systems
- Maintained detailed customer records and updated account status reports
- Trained new employees on customer communication and account resolution procedures
Collections Team Lead II
Capital One
Plano
03.2013 - 06.2019
- Resolved escalated issues efficiently and provided support and training to agents
- Reviewed agent performance and led weekly team meetings
- Collaborated with hiring manager to identify job descriptions and hiring needs
- Coordinated and supported campus recruitment activities and prepared materials for career fairs
- Developed strategies to reduce customer wait times using scheduling optimization
- Analyzed customer feedback to identify trends and recommend process improvements
Customer Account Executive II
Comcast
Memphis
01.2011 - 02.2013
- Provided customer, technical, and billing support to clients
- Coordinated with sales manager to achieve monthly and annual sales goals
- Developed efficient training programs for executives
- Managed accounts receivable and initiated collection efforts as needed
- Analyzed customer feedback to improve products and services
Collections & Admin Specialist
United Recovery
Memphis
07.2008 - 12.2010
- Maintained customer accounts and initiated collection activities
- Assisted with recruiting, screening, and interviewing for management and non-management roles
- Drafted employment contracts and prepared onboarding documentation for new hires
- Provided administrative support during recruitment by scheduling interviews and coordinating communication
- Managed office supplies inventory and maintained accurate record-keeping databases
Education
High school diploma -
Kirby High School
Memphis, TNNursing - Medical Assistant
Anthem Career College
Memphis, TNMortgage Origination - MLO Pre-Licensing Course
Skills
- Test automation
- Manual testing
- Agile methodologies
- Quality assurance
- Payment negotiation
- Billing dispute resolution
- Process improvement
- Collections strategy
- Employee onboarding
- Recruitment marketing
- Training development
- Workflow optimization
- Schedule and calendar management
- Database entry
- Project coordination
Languages
English
Groups
- Woman Leadership, 03/01/24, Participated in a leadership development initiative focused on advancing professional growth, strengthening communication skills, and fostering collaboration among women professionals. Engaged in networking events, mentorship opportunities, and discussions focused on leadership, career advancement, and workplace inclusion.
- Journey To Leadership, 02/01/19, Selected participant in a leadership development program focused on building effective communication, team collaboration, and problem-solving skills. Engaged in workshops and group initiatives that emphasized leadership principles, conflict resolution, and strategies for supporting team performance and professional growth.
Timeline
Information Technology Quality Assurance II
Nebraska Furniture Mart Inc.
10.2021 - Current
Credit-Recovery Specialist
Nebraska Furniture Mart Inc.
07.2019 - 10.2021
Collections Team Lead II
Capital One
03.2013 - 06.2019
Customer Account Executive II
Comcast
01.2011 - 02.2013
Collections & Admin Specialist
United Recovery
07.2008 - 12.2010
High school diploma -
Kirby High School
Nursing - Medical Assistant
Anthem Career College