JASMINE DEY
San Antonio,TX
Summary
Talented Lead Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
17
17
years of professional experience
Work History
Lead Case Manager
Acuity International
San Antonio, TX
02.2023 - Current
- Developed and implemented case management plans to address client needs and goals.
- Referred families and young adults to appropriate community agencies and organizations to meet their needs.
- Provided leadership, guidance and support to staff members.
- Assessed participant’s community needs and identified resources for social and community service programs.
- Looked for ways to improve the program.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
Lead Setter
ReBath
San Antonio, TX
12.2021 - 02.2023
- Acted as first point of contact and set quality appointments for prospective clients.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions.
Research Admin II Interpreter and Translator
Maximus
05.2018 - 07.2021
- Maximus Certified Spanish Translator and Interpreter
- Process benefit(s) applications for State of Texas welfare programs and maintained HIPPA standards;
- Team Mentor.
- Researched and provided information of clients to out of state inquiries.
Research Interviewer
ReconMR
06.2018 - 06.2019
- Health/Medical interviews over the phone
- Political interviews over the phone
Account Reconciliation Coordinator
Great West Empower Retirement
09.2016 - 03.2017
- Corrected retirement account initial set ups.
- Corrected Fed Ex invoices that had been erroneously charged fees and refunded the fee charged.
- Accounts payable - achieved over 1,000 checks written per month.
Department Of Homeland Security / Contractor
Allied Government Solutions Inc
10.2014 - 09.2016
- Thorough review of immigration applications.
- Able to adjust to fast changes of the standard operating procedures.
- Weekly quota met consistently.
Department Of Interior / Contractor
Upper Mohawk Incorporated/Clifton Gunderson LLC
Overland Park, KS
08.2007 - 08.2013
- Team Supervisor (2010-2013) of quality assurance- professional development and rapport was provided by mentoring and giving feedback to employees regarding exceeding or not meeting expectations. During yearly evaluations, recommendations were made regarding performance to the site manager.
- Feedback and reports were communicated frequently to the site manager.
Education
Bachelor Of Sociology -
University of Missouri - Kansas City
Kansas City, MO05.1997
Bachelor Of Psychology -
University of Missouri - Kansas City
Kansas City, MO05.1997
Skills
Always willing to go the extra mile
Bilingual in Spanish and English
Client Empowerment
Resource Identificatiion
Verbal and Written Communication
Case Planning
Emotional Awareness
Documentation
License
Texas Claims Adjuster License
Timeline
Lead Case Manager
Acuity International
02.2023 - Current
Lead Setter
ReBath
12.2021 - 02.2023
Research Interviewer
ReconMR
06.2018 - 06.2019
Research Admin II Interpreter and Translator
Maximus
05.2018 - 07.2021
Account Reconciliation Coordinator
Great West Empower Retirement
09.2016 - 03.2017
Department Of Homeland Security / Contractor
Allied Government Solutions Inc
10.2014 - 09.2016
Department Of Interior / Contractor
Upper Mohawk Incorporated/Clifton Gunderson LLC
08.2007 - 08.2013
Bachelor Of Sociology -
University of Missouri - Kansas City
Bachelor Of Psychology -
University of Missouri - Kansas City