Jasmine Douglas
Goodyear,AZ
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Entertainment Manager
Walmart
El Dorado, AR
03.2018 - Current
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Driver
PAM Transportation Services Inc
Springdale, AR
02.2022 - 04.2025
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Customer Service Specialist
Sedgwick Claims Management
Farmerville, LA
08.2018 - 02.2021
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Direct Care Worker Supervisor
Florida Care
Brookhaven, MS
09.2014 - 06.2017
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Followed care plan and directions to administer medications.
Line Leader
Foster Farms
Farmerville, LA
10.2013 - 03.2014
- Inspired hard-working and quality-focused production team and maintained discipline through enforcement of company policies.
- Checked product quality regularly and achieved superior reputation without need for rework.
- Led and influenced team members through actions and expectations to meet improvement goals.
Education
Union Parish High
Farmerville, LA05.2015
Skills
- Retail Operations
- Mentoring and Coaching
- Pricing and Markdowns
- Inventory Control
- Shift Scheduling
- Hiring and Training
- Team Building and Leadership
Additional Information
- Willing to relocate: Anywhere
Relocation
Willing to relocate: Anywhere
Timeline
Driver
PAM Transportation Services Inc
02.2022 - 04.2025
Customer Service Specialist
Sedgwick Claims Management
08.2018 - 02.2021
Entertainment Manager
Walmart
03.2018 - Current
Direct Care Worker Supervisor
Florida Care
09.2014 - 06.2017
Line Leader
Foster Farms
10.2013 - 03.2014
Union Parish High