Jasmine Driver
Northport,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Patient and Family Relation Specialist
DCH Regional Medical Center
08.2024 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
Benefits Administrator
Motherson Group
11.2023 - 08.2024
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Conducted exit interviews to gather insights on benefits satisfaction, using feedback for continuous improvement.
- Collaborated with HR team to integrate benefits administration with broader HR initiatives, creating cohesive employee experience.
Customer Service Advocate
Cigna
08.2022 - 11.2023
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Social Worker
Jefferson County Department Of Human Resources
10.2017 - 08.2022
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Healthcare Customer Service Representative
Health Information Designs, Inc
01.2015 - 10.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
Education
Bachelor of Science - Psychology
Alabama State University
Montgomery, AL05.2016
Skills
- Communication
- Time Management
- Customer Service
- Organization
- Active Listening
Timeline
Patient and Family Relation Specialist
DCH Regional Medical Center
08.2024 - Current
Benefits Administrator
Motherson Group
11.2023 - 08.2024
Customer Service Advocate
Cigna
08.2022 - 11.2023
Social Worker
Jefferson County Department Of Human Resources
10.2017 - 08.2022
Healthcare Customer Service Representative
Health Information Designs, Inc
01.2015 - 10.2017
Bachelor of Science - Psychology
Alabama State University
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