Julie Nguyen
Portland,OR
Summary
A dedicated individual aiming to help achieve office goals and take on more responsibilities as quickly as possible.
Patient relations professional with demonstrated history of successfully managing patient interactions and resolving concerns. Known for fostering collaborative team environment and prioritizing patient satisfaction. Reliable and adaptable, effectively addressing changing needs and ensuring smooth operations. Proficient in conflict resolution and communication, valued for empathy and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Patient Relation Specialist
Providence Health & Services
05.2022 - 03.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Facilitated communication between patients and various departments and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Contributed to a positive work environment by maintaining a professional attitude and offering assistance where needed.
- Engaged with patients to provide critical information.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Coordinated appointments, referrals, and insurance authorizations for seamless transitions between services.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- PRS (Patient rooming specialist) roomed patient and vitals
Service & Parts/Cashier Admin.
RON TONKIN CHEVROLET
03.2019 - 09.2020
- Greet and assist customers
- Actively prepared documents
- Billing
- Filing
- Ordering
- Rentals
- Data entry
- Schedule Appointments
- Customer service satisfaction
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Purchasing
- Accounting
- Closing RO (repair order) and inventory
- Copied and scanned documents
- Collect Payments by cash, check or charge
- Post charges
- Perform clerical duties
- Transfer and direct phone lines
- Entering leads into online CRM
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
Service & Parts Cashier Admin.
RON TONKIN TOYOTA
07.2013 - 01.2015
- Cashier
- Perform clerical duties
- Appointment scheduler
- Data entry
- Customer satisfaction
- Filing
- Rentals
- Closing RO (repair order)
- Copied and scan documents
- Response to customer request via telephone and email
- Answer phone switchboard
- Review charges/work order with customers to assure all concerns are addressed
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Ensured smooth transactions with the use of point-of-sale systems and cash registers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Sales/ Receptionist
BUDGET INSURANCE
03.2010 - 07.2013
- Provide direct customer service support for clients
- Organize office meetings
- Perform general office duties
- Schedule appointments
- Collect payments
- Obtain verification of auto and home insurance
- Quotes
- Data entry
- Answer multiple phone lines
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Benson Polytechnic - Communcation
Benson Polytechnic High School
Portland, OR01.2006
Skills
- EPIC software
- Switchboard
- Word processing
- 10 key calculator
- Patient confidentiality
- Patient documentation
- Medical terminology
- Professionalism and ethics
- Healthcare industry
- HIPAA compliance
- ADP software
- CDK software
- Patient check-in
- Verbal and written communication
- Problem-solving
- Friendly and outgoing
- Insurance verification
- General motor software
- Document scanning
- Registration and admissions
- Phone and email etiquette
- Flexible schedule
- Referral coordination
- Attention to detail
- Critical thinking
- (Vietnamese) fluency
- Multitasking Abilities
- Reliability
References
Julie Keefe (PMG lloyd Clinical Manager) 503 201 9014
Erika Ortiz ( PMG preceptor LEAD) 503 919 0568
Timeline
Patient Relation Specialist
Providence Health & Services
05.2022 - 03.2023
Service & Parts/Cashier Admin.
RON TONKIN CHEVROLET
03.2019 - 09.2020
Service & Parts Cashier Admin.
RON TONKIN TOYOTA
07.2013 - 01.2015
Sales/ Receptionist
BUDGET INSURANCE
03.2010 - 07.2013
Benson Polytechnic - Communcation
Benson Polytechnic High School