Jasmine Dupree
Concord,North Carolina
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Health Care and IT support industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Administrator
Insight Business Solutions
Chattanooga, TN
02.2023 - Current
- I answered customer questions and resolved customer issues quickly.
- Regularly updated customer service database to reflect new information, including address changes and contact details.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
Package Handler
FedEx
Concord, United States
09.2022 - 01.2023
- Assembled, lines and pads cartons, crates and containers manually to prepare them for shipment
- Handled fragile items and hazardous materials in a safe manner according to company and government rules and regulations
- Placed containers on proper conveyor belts, in chutes to go to the loading dock
- Loaded boxes, cartons and other packages onto trucks for delivery
- Successfully prepared and sorted all packages for deliveries
- All while Working with a team to process all packages by the end of the shift.
Technical Support Representative
ASM Research
Remote
10.2021 - 08.2022
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Maintained detailed records of customer interactions and transactions.
- Identified potential areas for improvement in existing products or services.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
Customer Service Sales Representative
Alpha Connect
Las Vegas, United States
04.2021 - 06.2021
- Educated customers on company products and offerings
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Recorded notes and kept accurate work-logs
- Ensure data entry accuracy including pricing, product codes, case counts and dates on stock transfers and customer orders.
Administration Assistant
ParOne Financial
Scottsdale, United States
10.2017 - 06.2019
- Organized and maintained files, including electronic records.
- Coordinated meetings and travel arrangements for employees.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Performed data entry tasks accurately within specified timeframes.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Updated contact lists regularly with current information.
- Processed financial documents, contracts, expense reports and invoices.
Primary Care Coordinator
Woundtech
Scottsdale, AZ
03.2018 - 09.2018
- Assisted with the coordination of inpatient and outpatient medical services.
- Monitored patient care plans to ensure compliance with established standards and protocols.
- Maintained accurate patient records, including medical histories, test results, treatments and progress notes.
- Provided support to physicians by scheduling appointments, arranging laboratory tests and organizing referrals.
- Managed billing procedures for health services rendered by providers within the facility.
- Served as a liaison between patients, physicians, hospitals, insurance companies and other involved parties.
- Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
Education
Druid Hills High School
05.2015
Skills
- Customer Service Excellence
- Data Entry
- Proficient in SalesForce, MS Office
- Troubleshooting
- Technical Support
- User Support
- Technical Documents Comprehension
- Appointment Scheduling
- Workflow Optimization
- Filing
- Invoice Processing
- Spreadsheet Management
- Database Management
- Recordkeeping
- HIPAA Compliance
- Patient Assessments
- Medical Terminology
Hobbies And Interests
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Hold fast to dreams
For when dreams go
Life is a barren field
Frozen with snow.
Langston Hughes
Timeline
Customer Service Administrator
Insight Business Solutions
02.2023 - Current
Package Handler
FedEx
09.2022 - 01.2023
Technical Support Representative
ASM Research
10.2021 - 08.2022
Customer Service Sales Representative
Alpha Connect
04.2021 - 06.2021
Primary Care Coordinator
Woundtech
03.2018 - 09.2018
Administration Assistant
ParOne Financial
10.2017 - 06.2019
Druid Hills High School
Similar Profiles
JOHN TOLIVERJOHN TOLIVER
AV Specialist at Kellogg School of Business, Insight GlobalAV Specialist at Kellogg School of Business, Insight Global
ASHMITA THAPAASHMITA THAPA
Graduate Research Assistant at Institute for Insight- Robinson College of BusinessGraduate Research Assistant at Institute for Insight- Robinson College of Business
Aditi JaiswalAditi Jaiswal
Presales Consultant at Insight Business Machines Pvt LtdPresales Consultant at Insight Business Machines Pvt Ltd
Susan GrasseySusan Grassey
Category Manager at Harris TeeterCategory Manager at Harris Teeter
Luis DuarteLuis Duarte
Facilities Clerk at United States Marine CorpsFacilities Clerk at United States Marine Corps