Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaMonica Poe

Lancaster,TX

Summary

Project Manager with significant expertise in overseeing complex projects and ensuring timely delivery. 15+ years in the industry. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrate the ability to manage project lifecycles and implement process improvements.

Overview

15
15
years of professional experience

Work History

Center Engineer

Insight Global (Verizon Business)
09.2023 - 06.2025
  • Responsible for Long Distance (LD) Transport Engineering for network equipment inventory and design of long distance, ultra-long haul and OTN mesh network transport.
  • Engineering projects for the domestic US in the provisioning database(s) that include installations, decommissions, system rolls and manual updates to address data integrity issues encountered as the result of an outage, NOC move or redline in the field to ensure the field and provisioning databases are in sync.
  • Maintain equipment inventory records and LD transport in provisioning database(s)
  • Create and activate end-to-end services at the optical layer—OTN/SONET/ SDH via OneControl GUI
  • Work w/ peers to ensure OTP and delivery to support the needs of the business and customers
  • Handled escalations and troubleshoot, as needed

Network Project Manager

The Select Group (Verizon Business)
01.2021 - 03.2023
  • Responsible for overseeing the completion of network growth projects for both new and existing 4G/5G networks across the United States.
  • Lead project program teams, ensuring deliverables, risks mitigated, and milestones met. Successfully led major projects for national companies like Intel, Cisco, Tesla, Nike, and BlackRock Financial.
  • Teamed with network engineers to procure equipment and create project timelines for multiple types of projects to increase network capacity.
  • Supported Director-level and above initiatives for closing monthly revenue targets and decreased past due orders from 35% to 5%.
  • Actively collaborated with various departments to resolve missed service SLAs and has provided support to account teams in resolving customer issues.
  • Worked with technicians to manage the procurement, installation, and testing of various network equipment according to the project's specifications.

Lifestyle Implementation Project Manager

GTN Technical Staffing (Cyxtera Technologies)
10.2018 - 10.2020
  • Proven ability to manage multiple project tasks, prioritize them systematically, and excel in team environments, often going the extra mile to assist senior personnel with complex tasks.
  • Demonstrates exceptional communication skills, collaborating with cross-functional teams like operations, stakeholders, and IT to schedule and facilitate departmental updates, calls, and meetings.
  • Adept at identifying, prioritizing, and accessing resources to resolve small to mid-sized issues, utilizing engineering and technical expertise, and escalating problems for swift resolution.
  • Reviewed SOW and Engineering documentation to make sure clients’ business needs were met and the company was in compliance of client’s needs. Use Oracle database to ensure a seamless client experience across all Cyxtera functions.
  • Manage client expectations by providing training on implementation activities and effectively communicating the solution status via the ServiceNow tool.
  • Onboard and train new hires on client hardware installation, Network products, view technical documents, procurement & purchasing, Navigate ServiceNow, forecast monthly business revenue, and collaborate with internal and external stakeholders.
  • Lead project kickoff meetings, define schedules, and conduct site walk-throughs with stakeholders.
  • Maintain regular updates with clients, subcontractors, and internal teams to ensure project alignment.

Service Delivery Project Manager

Apex Systems (Verizon/XO Communications)
02.2018 - 10.2018
  • Lead service delivery initiatives from order acknowledgement through final activation by reviewing order details to confirm accuracy, setting clear expectations, and providing regular status updates to customers.
  • Manage scheduling activities, communicate FOC dates, coordinate with Local Exchange Carriers, Dispatch, Field Operations, and Activations teams for on-site testing and scheduled service activation with clients.
  • Work across teams to ensure timely completion of orders, escalate issues as needed, and drive project success.
  • Monitor progress, proactively identify risks, develop contingency plans, and ensure timely service delivery.
  • Apply knowledge of installation procedures for standard products, adhere to process guidelines, and manage multiple orders efficiently.

Implementation Project Manager

Verizon Business
11.2010 - 12.2014
  • Managed the end-to-end service implementation process, ensuring order accuracy and timely completion.
  • Collaborated with sales, pricing, and technical teams to process service orders efficiently.
  • Led customer communication efforts, keeping clients informed of service status and key milestones.
  • Worked with global and domestic implementation teams to align service activations with customer expectations.
  • Ensured adherence to SLAs and optimized service delivery performance through proactive issue resolution.

Education

High School Diploma -

Wilmer-Hutchins High School
Dallas, TX
05.1996

Skills

  • Critical thinking
  • Project management
  • Project planning
  • Data analysis
  • Time management
  • Problem-solving
  • Risk management
  • Agile methodology
  • Forecasting
  • Conflict management
  • Project tracking
  • IT risk management

Timeline

Center Engineer

Insight Global (Verizon Business)
09.2023 - 06.2025

Network Project Manager

The Select Group (Verizon Business)
01.2021 - 03.2023

Lifestyle Implementation Project Manager

GTN Technical Staffing (Cyxtera Technologies)
10.2018 - 10.2020

Service Delivery Project Manager

Apex Systems (Verizon/XO Communications)
02.2018 - 10.2018

Implementation Project Manager

Verizon Business
11.2010 - 12.2014

High School Diploma -

Wilmer-Hutchins High School

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