Jordin Nesbitt
Austell,GA
Summary
Adept at driving operational efficiency, I leveraged automation tools and critical thinking at Kobiton to enhance data center performance and teamwork. My expertise in IT security protocols and ability to foster collaboration resulted in significant improvements in system reliability and cost savings, showcasing a blend of technical prowess and interpersonal skills.
Developed technical and analytical skills in high-demand data center environment, focusing on network infrastructure and system reliability. Strong problem-solving abilities and solid understanding of IT operations, with proven track record of optimizing system performance. Looking to transition into new field where these transferable skills can be applied to drive operational excellence.
A technology professional with robust background in data center management, skilled in optimizing infrastructure for maximum efficiency. Proven ability to adapt to changing needs while maintaining strong focus on team collaboration and achieving results. Known for reliable performance and adept in network management and system troubleshooting.
Experienced with managing data center operations and ensuring system stability. Utilizes advanced knowledge in network configuration and hardware maintenance to optimize performance. Track record of successfully troubleshooting complex technical issues and maintaining operational continuity.
Overview
4
4
years of professional experience
Work History
Data Center Engineer
Kobiton
01.2023 - 11.2024
- Contributed to the design of new data centers by providing input on layout optimization, power distribution strategies, and cooling solutions.
- Established effective communication channels between IT departments to ensure seamless collaboration during migration projects.
- Maintained a high level of availability for mission-critical applications through proactive monitoring of system health indicators.
- Identified opportunities for cost reduction in power consumption through careful analysis of cooling requirements and equipment utilization rates.
- Spearheaded capacity planning initiatives by analyzing current resource utilization trends and forecasting future growth requirements.
- Provided training and mentorship to junior engineers on best practices in data center management.
- Optimized storage infrastructure by consolidating redundant systems, resulting in reduced overhead costs.
- Ensured compliance with industry standards and regulations by conducting thorough audits of data center operations.
- Developed comprehensive documentation to support knowledge sharing among team members and facilitate future troubleshooting efforts.
- Collaborated with cross-functional teams to develop efficient solutions for complex data center challenges.
- Enhanced security measures through the installation of firewalls, intrusion detection systems, and access control mechanisms.
- Established and secured enterprise-wide data analytics structures.
- Planned and installed upgrades of database management system software to enhance database performance.
- Managed identification, protection and use of data assets.
- Documented and communicated database schemas using accepted notations.
- Designed data models for complex analysis needs.
- Reviewed project requests describing database user needs to estimate time and cost required to accomplish projects.
- Developed and delivered business information solutions.
- Championed the adoption of automation tools within the organization leading to improved operational efficiency.
- Streamlined processes for hardware installations, upgrades, and decommissioning to minimize service disruptions.
Technical Support Specialist
Kobiton
02.2022 - 01.2023
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved Number technical support inquiries per day.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Recorded and maintained relevant notes for each client and work order.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Walked individuals through basic troubleshooting tasks.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
NOC Technician
Kobiton
04.2021 - 02.2022
- Conducted thorough research on emerging trends in networking technology for potential adoption within the organization.
- Assisted in the development of standard operating procedures for NOC processes, contributing to streamlined workflow management.
- Managed inventory control process ensuring accuracy in tracking assets throughout their lifecycle within the organization.
- Reduced downtime for clients by providing timely resolution of technical problems.
- Collaborated with cross-functional teams on projects involving network design and implementation for better connectivity outcomes.
- Collaborated with team members on network upgrades and expansions, resulting in increased efficiency and productivity.
- Enhanced network performance by monitoring and troubleshooting system issues and outages.
- Maintained accurate documentation of network infrastructure, updates, incident reports, and resolutions for future reference.
- Supported end-users by providing remote technical assistance when needed.
- Improved response time to critical incidents by proactively monitoring network alarms and alerts.
- Maintained a high level of customer satisfaction by effectively communicating with stakeholders during incident management and resolution processes.
- Identified areas needing improvement within the NOC environment through ongoing audits of systems and processes.
- Ensured smooth network operations by configuring and maintaining hardware, software, and other related components.
- Developed strong relationships with vendors to ensure prompt delivery of equipment replacements or repairs when necessary.
- Optimized equipment performance by performing routine maintenance tasks such as firmware upgrades.
- Contributed to business continuity planning by identifying potential threats to network availability and implementing necessary mitigation strategies.
- Participated in regular training sessions to stay up-to-date on evolving technologies and industry best practices.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Ran cabling and installed data drops for new node installations.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Performed necessary maintenance to support network availability.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Installed patches and performed backups, system builds and image updates.
- Troubleshot hardware and software to determine and rectify network problems.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Performed system patches, service packs, hot fixes and new security configurations.
- Maintained thorough understanding of local area and wide area networking and components.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Dressed and installed fiber cabling and hardware.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Configured and maintained network backup and recovery procedures.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Supported users both local and by phone with problem resolution and education.
- Collaborated with network administrator in moving private folders to new Exchange servers.
Education
Jenkins County
Millen, GA05.2020
Skills
- Operating system administration
- Customer support
- Hardware troubleshooting
- Automation tools
- IT security protocols
- Server virtualization
- Configuration management
- Cooling systems management
- Structured cabling
- Data center design
- SQL and databases
- Data analysis
- Data migration
- Database design
- Incident management
- Backup and recovery
- Capacity planning
- Technology leadership work streams
- Business intelligence
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Data integration
- Big data technologies
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Interpersonal communication
- Security protocols
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Recovery planning
- Professional demeanor
- Problem-solving aptitude
- Data quality management
- Server maintenance
- Database optimization
- Data analytics
- Technical support
- Data security
- Database management
- Database development
- Software development
- Analytical skills
- Data warehousing expertise
- Data visualization
Timeline
Data Center Engineer
Kobiton
01.2023 - 11.2024
Technical Support Specialist
Kobiton
02.2022 - 01.2023
NOC Technician
Kobiton
04.2021 - 02.2022
Jenkins County
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