Jasmine Guerra
La Feria,TX
Summary
Compassionate case manager with a background in child safety, crisis intervention, and client advocacy. Conducts home visits, assessments, referrals, and mediation to support placement decisions and connect families to community services. Known for organized documentation, calm problem-solving, and steady work in high-pressure settings.
Overview
12
12
years of professional experience
Work History
PRS/Home Study Case Manager
Bethany Christian Services
01.2024 - Current
- Conducted home visits and phone assessments to ensure child safety, placement appropriateness, and connection to community services.
- Provided ongoing case management, screening, and referrals across areas including safety, education, health, mental health, legal, and enrichment services.
- Facilitated culturally centered workshops, orientations, and program meetings for clients.
- Delivered crisis intervention services and coordinated urgent resources to safeguard minors' well-being.
- Built and maintained partnerships with government agencies and community organizations to support client needs.
- Remote
Case Investigator
UT Health San Antonio
San Antonio, TX
08.2020 - 01.2022
- Interviewed newly diagnosed patients. Communicated with contacts in a professional, timely manner to warn them of potential exposure and connect them with public health information and services, including testing sites and resources.
- Conducted detailed in-office investigations to locate parties and verify information pertaining to the case.
- Followed all protocols at all state and local levels.
- Investigated and documented all case actions taken using the appropriate agency tools.
Immigration Case Specialist
Intensive Supervision Appearance Program-GEO Group
San Antonio, TX
05.2019 - 08.2020
- Develop service plans for ISAP (Intense Supervision of Appearance Program) participants in conformance with state and federal regulations and program requirements. Meet with participants in person regularly as required by DHS.
- Manage participant violations, including no-shows and repeat violators. Prepare documentation to acquire Department of Homeland Security (DHS) direction and action if disciplinary measures are necessary.
- Install electronic monitoring equipment on participants as necessary and monitor compliance with an electronic monitoring program.
- Provide participants with a list of community resources including, but not limited to, medical, educational, financial, legal, religious and other resources.
- Assist participants with acquiring travel documents from countries of citizenship.
Intake Coordinator
BCFS HHS-Transitional Foster Care Dept
San Antonio, TX
12.2017 - 08.2018
- Monitored and reviewed placements made by Intake Specialists to ensure adherence to placement outcome goals as mandated by BCFS HHS.
- Promoted safety and encourages the least-restrictive and shortest length of out-of-home placement for children.
- Reviewed case documentation on a regular basis to monitor contracts.
- Continually assess ongoing changes in behavior, circumstances, or conditions that may affect child safety.
Bilingual Case Manager
BCFS-ORR National Call Center
San Antonio, TX
07.2015 - 12.2017
- Responsible for reporting all Missing Child cases and coordinating with CPS, Local Police, and the National Center for Missing & Exploited Children (NCMEC).
- Continually assess ongoing changes in behavior, circumstances, or conditions that may affect child safety.
- Demonstrated client progress toward risk reduction, achievement of treatment goals and positive case outcomes.
- Prepared Sponsors Changes of Venue forms, Forwarded original document to Executive Office and Immigration Review (EOIR) and forwarded copy to DHS (Department of Homeland Security).
Mental Health Case Manager
Tropical Texas Behavioral Health Center
Harlingen, TX
06.2014 - 07.2015
- Responsible for assessing consumers' needs, identifying treatment strategies, linking consumers to community resources, integrating consumer choice in their treatment planning and working towards recovery as defined by the individual.
- Utilized a state-approved uniform assessment to provide psychosocial.
- Supported clients with rehabilitation that exhibited co-occurring mental health and substance-use symptoms.
- Prepared an individual treatment plan setting out goals and strategies with the client that assist them with rights and advocacy, how to deal with stress and illness, friendships and relationships, education and daily living.
Education
Rehabilitative Services
University of Texas RGV
05-2014
Skills
- Work ethic
- Adaptability
- Time management
- Problem-solving
- Documentation
- Conflict resolution
- Assessment
Personal Information
Title: Case Manager
Languages
Spanish
Timeline
PRS/Home Study Case Manager
Bethany Christian Services
01.2024 - Current
Case Investigator
UT Health San Antonio
08.2020 - 01.2022
Immigration Case Specialist
Intensive Supervision Appearance Program-GEO Group
05.2019 - 08.2020
Intake Coordinator
BCFS HHS-Transitional Foster Care Dept
12.2017 - 08.2018
Bilingual Case Manager
BCFS-ORR National Call Center
07.2015 - 12.2017
Mental Health Case Manager
Tropical Texas Behavioral Health Center
06.2014 - 07.2015
Rehabilitative Services
University of Texas RGV