Naida Urena

• Perform all work in a manner consistent with the National Youth Advocate Program’s Mission, Values and Philosophies.

• Conduct an initial in-home assessment. If there are no safety or wellbeing concerns, case managers may conduct subsequent monthly engagements either in-person or virtually but must complete an in-person home visit at least every 90 days.

• Conduct ongoing assessments, make safety plans, create strengths-based plans with children and their sponsors, and refer and connect children to community-based services.

• Carry a minimum caseload of 15 to 25 cases.

• Ensure excellence in PRS documentation and Program compliance.

• Actively assist in establishing working relationships with community-based organizations responsible for social services in their proposed area of operations.

• Provide and foster a coordinated case management approach that adopts a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet the unaccompanied child and the sponsor's presenting needs.

• Ensure proper reporting and elevation to ORR of timely notifications of concern and reporting to other stakeholders per state and ORR guidelines.

• Provide and ensure effective communication with community partners, community-based organizations, and ORR stakeholders.

• Demonstrate working knowledge and understanding of ORR Policy and Procedures, Flores Agreement as well as other applicable, and pertinent regulations and laws including the Trafficking Victims Protection Reauthorization Act (TVPRA) of 2008.

• Ensure protection of Personal Identifiable Information (PII) and adhering to confidentiality of information and HIPAA regulations per ORR Policy requirements.

• Establish a respectful, supportive workplace environment that promotes NYAP’s values of caring for people, connecting communities and promoting peace while ensuring staff accountability and compliance.

• Elevates any issues or concerns to NYAP leadership and ORR.

• Perform other duties as assigned.

• Performed all work in a manner consistent with the National Youth Advocate Program's mission, values, and philosophies.

• Provided Level One (1) Post Release Services (PRS).

• Conducted three virtual check-ins with post released children to confirm the child is residing with their sponsor, enrolled in school, aware of upcoming court dates, and is healthy, safe, and well to check the safety and well-being of the child, to refer for community-based services and to assess needs and elevate to a higher level of PRS, if necessary.

• Carried a caseload not to exceed 40 cases.

• Ensured excellence in PRS documentation and Program compliance.

• Actively assisted in establishing working relationships with community-based organizations responsible for social services in their proposed area of operations.

• Provided and fostered a coordinated case management approach that adopts a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet the unaccompanied child and the sponsor's presenting needs.

• Ensured proper reporting and elevation to ORR of timely notifications of concern and reporting to other stakeholders per state and ORR guidelines.

• Provided and ensured effective communication with community partners, community-based organizations, and ORR stakeholders.

• Demonstrated working knowledge and understanding of ORR Policy and Procedures, Flores Agreement as well as other applicable, and pertinent regulations and laws including the Trafficking Victims Protection Reauthorization Act (TVPRA) of 2008 et.al.

• Ensured protection of Personal Identifiable Information (PII) and adhering to confidentiality of information and HIPAA regulations per ORR Policy requirements.

• Established a respectful, supportive workplace environment that promotes NYAP's values of caring for people, connecting communities and promoting peace while ensuring staff accountability and compliance.

• Elevated any issues or concerns to NYAP leadership and ORR.

• Performed other duties as requested.

• Evaluated scholars' academic and social growth, kept appropriate records, and prepared progress reports.

• Provided individualized, small-group, and differentiated instruction to meet the needs of each scholar.

• Collaborated with administration staff on the evaluation process in conformance with district evaluation guidelines.

• Identified scholar needs and cooperated with other staff members in assessing and helping scholars solve health, attitude, and learning problems.

• Developed and implemented lesson plans utilizing standards, curriculum, and courses of study, ensuring strict compliance with regulations.

• Maintained professional competence through in-service, workshops, and other professional development activities during and after hours, as the school leadership team required.

• Participated in the IEP process as appropriate and as required by law.

• Created an effective learning environment through functional and attractive displays, bulletin boards, and interest centers.

Administered proper tests and assessments.

• Processed client applications for assistance.

• Reviewed intake forms to determine the client's eligibility for program benefits.

• Communicated directly with tenants and landlords to ensure all application materials were received and vetted.

• Helped to resolve issues identified in quality control.

Ensured the staff tracked the services in the program tracking systems provided to the client.

• Provided case management to children in transitional foster care.

• Demonstrated an understanding of the effects that separation and loss, neglect, and physical and sexual abuse have on a child.

• Ensured the child's safety while in care.

• Conducted initial intake interviews of youth to include gathering familial and possible sponsorship information to determine the integrity of the relationship and verify information received from minors.

• Ensured the completion of assessments according to agency, state, and federal requirements.

• Assessed potential placements for unaccompanied children (UC), contacted families in the home country, conducted interviews, and completed home study investigations.

• Worked with FFS and third-party reviewers to receive approval for the appropriate release recommendation.

• Collaborated with the Department of Homeland Security (DHS) and with the child's country of origin Consulate Embassy to facilitate the issuance of travel documents for the youth to return to their country (if applicable).

• Ensured telephonic contact with family of origin, primary caregiver, and/or sponsor. Maintain direct contact with each youth in care.

• Discussed reunification with the minor, sponsor, and foster parents.

• Facilitated calls with minors, the appropriate family members, and other approved caregivers.

• Reported and completed incidents. Completed and documented all required reports, case notes, and contacts in the proper database by the expected time frames and requirements.

• Kept accurate client records, case files, and record notes. Attended all court hearings that occurred on assigned cases.

• Attended weekly staff meetings to consult on cases, reviewed case plans and directions, and evaluated client participation and progress.

• Regularly communicated with foster parents, assisted them with all matters concerning the client, and ensured appropriate care for foster children.

• Worked with Licensing and Placement Specialists on complaints regarding foster parents.

• Participated in on-call systems as required by the program.

• Coordinated intake and initial placement of all newly referred cases.

• Stayed abreast of agency, federal, and state regulatory requirements related to social services. Bethany Christian Services, DHS, and the Court established fulfilled reporting guidelines.

• Directly supervised staff within the Quality Improvement Department.

• Supported department with Personal Outcome Measures (POMs) interview assignment, oversight, and follow-up; staff training; organization of functions and events; and policy and procedure development.

• Completed OPWDD (Office for People with Developmental Disabilities), internal, and Quality Improvement (QI) investigations.

• Mentored and guided department staff in the completion of investigations.

• Assisted the Chief Quality Improvement Officer with completing statistical reports on POMs, basic assurances, other QI measurement areas, and the Agency's annual QI plan, maintaining Person-Centered Excellence accreditation through the Council on Quality & Leadership (CQL).

• Monitored all Quality improvement systems, provided regular feedback to the Director, and completed QI reviews within the department. Represented department at agency events and meetings: maintainability and certified interviewer status of POM interviewer through CQL.

• Facilitated QI cross-functional team committee meetings.

Supported the department by training staff in all required areas of compliance, including compliance training (including False Claims Act), HIPAA/HIPAA, and any position-specific training.

• Directly supervised a few staff within the Quality Improvement Department.

• Provided oversight of and participated in internal reviews of the Agency's programs to ensure programs comply with programmatic regulations.

• Assisted in developing, modifying, and implementing uniform quality improvement assessment tools.

• Served as lead investigator in select internal incident investigations and reviews conducted to address select issues and quality improvement/assurance concerns within the Agency—completed written reports of reviews and investigations promptly.

• Served as certified interviewer and provided ongoing training to staff so they could attain and maintain expertise as interviewers.

• Conducted other in-service training sessions as assigned. Utilized expertise in Personal Outcome Measures to assist the Agency in self-evaluation regarding outcomes and measurements that were the key to its ongoing Quality Improvement process.

• Developed knowledge and remained current in Personal Outcome Measures and regulatory requirements for various agency programs and services.

• Participated in the agency-wide Quality Assurance/Improvement Cross-Functional Team.

• Trained new staff in service coordination techniques and regulations, ensuring they have acquired the basic skills to perform this function independently.

• Provided oversight on quality assurance activities of case records, documentation, and valued outcomes were addressed.

• Provided ongoing supervision to staff with their job responsibilities. Provided follow-up to ensure that staff implemented recommended changes and/or documentation. Assured all the cases were reviewed regularly. Assured billings were submitted and consistent with all relevant regulations. Performed staff evaluations.

• Provided ongoing service coordination as needed. Provided emergency service coordination when indicated. Assisted and trained staff in completing the annual Intermediate Care Facility (ICF)/MR level of care eligibility re-determination form annually.

• Reviewed and signed the Level of Care Eligibility Determination form and verified individuals' eligibility to meet ICF/MR level of care eligibility criteria to receive home and community-based (HCBS) waiver services.