Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Crystal Quinones

Chicago,Illinois

Summary

Motivated and licensed social worker with extensive knowledge of social justice issues and community systems. Strong organizational skills and exceptional communication abilities. Adept at fostering lasting professional relationships and advocating for clients' best interests. Expertise in interpersonal communication, demonstrating respect and compassion in providing guidance to clients for 8 years within the community.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Clinician Level III

National Youth Advocate Program
05.2024 - Current
  • Maintain an active clinical caseload pursuant to the assigned program ratio and consistently achieve established service delivery thresholds.
  • Provide minimum of one weekly one-to-one counseling session (or more often if needed), and two group counseling sessions per week.
  • Provide crisis response and behavioral stabilization services as required to assure safety and stability for children and youth served including actively participating to deregulate and deescalate children during moments of crisis.
  • Complete Risk, UC Assessments, Human Trafficking, safety plans, and other assessments as required by the assigned program within expected timeframes.
  • Complete clinical documentation and progress notes in accordance with assigned program expectations. Ensure maintenance of electronic and physical files, including uploading documents in portals and databases as required by the assigned program, and maintaining the corresponding physical file if necessary.
  • Coordinate clinical services and work with the cross-functional team to coordinate family reunification services for children, including active involvement in discharge planning.
  • Perform visits at foster caregiver's homes within pre-established days from the child's admission as needed.
  • Prepare and lead support groups for forster parents with the support of other clinicians.

Medical Social Worker

Oak Street Health
02.2022 - 05.2024
  • Proactively supported highest-need patients by providing comprehensive assessments, telephonic check-ins, and in-person clinic visits.
  • Partnered with patients to identify their goals, increase engagement in care and reduce barriers to achieving healthcare goals and execution of their care plan.
  • Maintained extensive knowledge of community resources and make referrals, as appropriate, to help ensure the patient's healthcare and psychosocial needs are met.
  • Participated in care team meetings, leading discussion around patients in caseload.
  • Completed concise and comprehensive documentation on time to ensure that all care team members have visibility into the status of MSW interventions.
  • Partnered with Community Health Workers and provide clinical guidance and consultation regarding complex patient needs to these team members
  • Responded to crises and urgent needs with the keen ability to prioritize work, triage situations, and multitask.
  • Completed psychosocial evaluations and needs assessments.
  • Oversaw daily operations of the Community Health Workers department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Family Support Specialist

El Hogar Del Nino
08.2017 - 02.2022
  • Completed Family Partnership Agreements, including family Needs Assessment, Family Goals setting and follow-up with Head Start families.
  • Entered and maintained family contact information, family meetings, monthly parent contact, case notes and social service referral information in COPA.
  • Assisted parents of assigned classrooms with understanding, creating, and implementing the Individual Family Service Plan (IFSP) or Individual Education Plan (IEP) in order to encourage and promote their overall development including achievement of self-sufficiency as well as positive developmental outcomes for their children.
  • Conducted home visits (2 visits minimum/ year) to build relationship with family to better understand family context, resources and needs.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Collaborated with external agencies to meet educational and transitional needs of students.
  • Consulted with coordinators to devise and manage ongoing care plans for at-risk families.
  • Mentored new case managers.

Clinical Mental Health Counseling Intern

Mount Sinai Hospital Under The Rainbow
08.2020 - 06.2021
  • Trained in first aid mental health to conduct presentations for communities and UTR partners.
  • Provided clinical interventions to patients using multiple therapeutic interventions including CBT, DBT, strength base therapy, solution focus and mindfulness through individual and family therapy.
  • Conducted risk assessments to asses suicidal ideation, homicidal ideation or self-harm.
  • Provided crisis intervention and assisted families in understanding complexities of mental illness.
  • Provided psychoeducational and mental health education for families and encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Provided case management services by supporting families to obtain benefits for clients (Cash, SNAP & Medical Assistance).
  • Knowledgeable on IM CANS to conduct biopsychosocial assessment and treatment planning.
  • Utilized supervision to process, topics related to social work and diversity.
  • Counseled up to 9 patients weekly.

Bilingual Spanish Retail Sales Associate

Cricket Wireless
06.2013 - 08.2017
  • Sold wireless phones, service plans and accessories in fast-paced environment.
  • Participated in outside sales events or promotions.
  • Performed daily opening and closing procedures, maintain store appearance, and help create positive working environment.
  • Engaged with customers to effectively build rapport and lasting relationships.

Direct Support Professional (Intern)

El Valor Corporation
08.2016 - 05.2017
  • Implemented and documented client's progress toward each formal and informal goals and objectives as outlined in each client's Individual Service Plan (ISP).
  • Ensured clients completed their personal hygiene and grooming tasks and provided additional assistance as needed.
  • Provided opportunities for clients to make personal decisions and assume responsibility for their daily affairs.
  • Encouraged clients to participate in activities including recreational and Special Olympics events.

Teacher Assistant (Intern)

Poder Learning Center
09.2009 - 07.2011
  • Educated 20 students in the basics of English grammar and conversational speaking skills.
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction.
  • Emphasized critical thinking through small group activities.
  • Administered and graded tests and assignments to evaluate student progress.

Education

Master of Science - Social Work

Loyola University of Chicago
Chicago, IL
05.2021

Bachelor of Science - Social Work

Northeastern Illinois University
Chicago, IL
06-2017

High School Diploma -

Cristo Rey Jesuit High School
Chicago
06-2013

Skills

  • Organized
  • Empathetic approach
  • Multidisciplinary team collaboration
  • Therapeutic techniques
  • Clinical assessment
  • Training and mentoring
  • Compassionate
  • Crisis intervention
  • Client advocacy
  • Case management

Certification

  • CPR
  • Family Specialist Credential Level 5
  • DCFS Mandated Reporter
  • Certificate of Advance Brief Interventions for Substance Abuse among Multiple Communities (CABISAM)
  • Trained and certify in IM-CANS (Illinois Medicaid Comprehensive Assessment of Needs and Strengths).
  • Trained and certify in Mental Health First Aid.
  • Food Safety First Principles Certification
  • The Community Resilience Initiative (CRI) Trauma-Informed Certification

Additional Information

  • Licensed Social Worker (LSW)
  • Licensed Clinical Social Worker (LCSW)- In Progress, Expected June 30th, 2025.

Languages

Spanish
Full Professional

Timeline

Clinician Level III

National Youth Advocate Program
05.2024 - Current

Medical Social Worker

Oak Street Health
02.2022 - 05.2024

Clinical Mental Health Counseling Intern

Mount Sinai Hospital Under The Rainbow
08.2020 - 06.2021

Family Support Specialist

El Hogar Del Nino
08.2017 - 02.2022

Direct Support Professional (Intern)

El Valor Corporation
08.2016 - 05.2017

Bilingual Spanish Retail Sales Associate

Cricket Wireless
06.2013 - 08.2017

Teacher Assistant (Intern)

Poder Learning Center
09.2009 - 07.2011

Master of Science - Social Work

Loyola University of Chicago

Bachelor of Science - Social Work

Northeastern Illinois University

High School Diploma -

Cristo Rey Jesuit High School

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