Jasmine Edouard
Tavares
Summary
Experienced administrator with 10+ years of demonstrated success in accounting, customer support/engagement, medical and administrative operations, with a distinguished ability to offer quick problem-solving techniques and cross-functional collaboration. Skilled in effective communication, organizational strategies, timeline management, and customer retention.
Overview
19
19
years of professional experience
Work History
Independent Contractor
Aston Carter
10.2020 - Current
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Experienced data analyst with strong interpersonal and communication skills. Manage and maintain working relationships, along with ability to resolve escalations.
Case Manager
Cardinal Health
05.2025 - 08.2025
- Coordinated client services and resources for diverse populations. Facilitated communication between clients and healthcare providers.
- As a case manager supporting patients via phone call or email in guiding them through the healthcare system, helping with tasks like navigating insurance, managing applications, and ensuring they receive their therapy or medications. Also, perform administrative duties such as completing forms, verifying benefits, and providing guidance on financial assistance.
Reimbursement Case Manager
CareMetx
Orlando, Florida
06.2024 - 05.2025
- Coordinated patient care plans and services for diverse populations. Collaborated with healthcare providers to ensure comprehensive treatment delivery. Assist with providing services and case management support, acting as a single point of contact for patients, providers, pharmaceutical drug reps in assigned territories designated by US regions to navigate the reimbursement process for specialty therapies. Key duties include qualifying a patient for access to medications, performing benefit investigations, managing prior authorizations, and documenting all interactions in the company Connect system while ensuring HIPAA compliance.
Research and Remediation Associate
Aston Carter
10.2020 - 06.2022
- Determined appropriate course of action needed to rectify account errors and identified customer retention opportunities
- Conducted verbal and written correspondence between executive teams, external departments, and customers to ensure complaints were escalated properly
- Resolved customer credit inquiries and disputes with credit bureaus and internal personnel at a 100% accuracy rating
- Extensive knowledge of company policies and legal terms to ensure customer communication remained compliant.
Patient Care Coordinator/ Insurance Verification Specialist
Prime Therapeutics
04.2014 - 10.2019
- Exhibited phone proficiency and accuracy while obtaining pertinent details during insurance verification process
- Collaborated with various departments to ensure process and compliance guidelines are met
- Lead communication initiatives needed to verify insurance coverage via outbound/inbound calls and emails
- Handled accounting tasks, including A/R and A/P requests related to customer billing.
Unit Secretary/Patient Care Technician
Florida Hospital
01.2013 - 02.2014
- Accurately transcribed physician orders by completing patient Kardex, care mapping, and related requisitions
- Managed documentation and patient reports while adhering to all HIPAA and facility regulations
- Performed technical skills to obtain electronic records, document patient status change, and departmental communication
- Ensured inventory of medical and administrative supplies were replenished daily.
Medical Assistant
Orlando Health, MD Anderson
12.2010 - 03.2012
- Provided clinical and clerical services, including prepping and rooming patients for physician examination
- Organized 5000+ patient records via EMR system
- Collaborated with multiple physicians to ensure availability of programs and services based on patient coverage
- Communicated with all patients during emergency situations while maintaining a calm demeanor.
Lead Medical Assistant
Florida Hospital (FPMG)
08.2009 - 12.2010
- Completed QA reports, processed prescription refills, prior authorization requests, and faxed medical documentation
- Interviewed incoming patients to obtain medical history/symptoms, measure vital signs, and administer medication
- Worked with providers to train new hires and promote annual recertification initiatives
- Monitored patient flow and adjust schedules to maintain optimal efficiency and patient satisfaction.
Accounts Receivable Analyst
CuraScript Pharmacy
08.2006 - 06.2009
- Coordinated flow of floor activities within multiple departments
- Transcribed physician orders (Medical Terminology Plus) and answered multiple telephone lines
- Coordinated insurance plans for pharmacy billing, submitted claims, reconciling explanation of benefits, and researched and resolved patient matters
- Verified insurance eligibility and benefits, referrals, and processed claim denials
- Entered data in CRT, maintained notes on patient profiles, performed reference checks, account adjustments, and processed claims
- Worked with patients to collect outstanding balances and initiated collection process.
Education
Certified Licensed Medical Assistant – Associate Degree -
Technical Training Rose Institute
Orlando, FloridaHigh School Diploma -
Olympia High School
Orlando, FloridaSkills
- Client Relations
- Accounting
- Process Improvement
- Documentation
- Account Management
- Problem Solving
- Insurance verification
- Case management
- Team training
Technical Skills Certifications
- CPR/First Aid Certification for the American Red Cross/American Heart Association
- Licensed National Medical Assistant Certification (NCMA)
- MS Office Core Products: Word, Excel, Power Point, Outlook
- Healthcare Management Tools: EMR, Script Med, Allscripts, Sunrise, Cerner, Cover My Meds
Timeline
Case Manager
Cardinal Health
05.2025 - 08.2025
Reimbursement Case Manager
CareMetx
06.2024 - 05.2025
Independent Contractor
Aston Carter
10.2020 - Current
Research and Remediation Associate
Aston Carter
10.2020 - 06.2022
Patient Care Coordinator/ Insurance Verification Specialist
Prime Therapeutics
04.2014 - 10.2019
Unit Secretary/Patient Care Technician
Florida Hospital
01.2013 - 02.2014
Medical Assistant
Orlando Health, MD Anderson
12.2010 - 03.2012
Lead Medical Assistant
Florida Hospital (FPMG)
08.2009 - 12.2010
Accounts Receivable Analyst
CuraScript Pharmacy
08.2006 - 06.2009
Certified Licensed Medical Assistant – Associate Degree -
Technical Training Rose Institute
High School Diploma -
Olympia High School