Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Cristian Villalpando Mesillas

Hayward,CA
Cristian  Villalpando Mesillas

Summary

Dynamic General Manager with proven leadership at XP3 LLC, excelling in operations management and team building. Skilled in problem resolution and customer relations, I enhanced delivery efficiency and customer satisfaction. Bilingual communicator adept at training and developing staff, driving performance improvements, and fostering strong vendor relationships.

Overview

9
years of professional experience

Work History

XP3 LLC

General Manager
01.2019 - Current

Job overview

In addition to making in home deliveries, i supervised a group of men to make sure all deliveries going smoothly. I was responsible for scheduling, payroll, truck maintenance, and making sure the customers experience are met.

Food Source

Utility Clerk
02.2018 - 12.2018

Job overview

  • Addressed and resolved customer complaints and answered subsequent customer service questions.
  • Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
  • Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
  • Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.

Wilsons Leather

Sales Associate
11.2018 - 11.2018

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • I worked there for a few days to help my cousin (manager) for black Friday.

Revex

Helper
04.2016 - 08.2016

Job overview

  • Did in home deliveries plus installations .
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.

Education

Chabot College
Hayward, CA

from Cognitive Psychology
12.2022

University Overview

Arise Highschool
Oakland, CA

04.2018

University Overview

Skills

  • Leadership and team building
  • Bilingual write/speak-fluent
  • Translator
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Administrative skills
  • Staff development
  • Team training and development
  • Motivation
  • Client relations
  • Schedule management
  • Staff motivation
  • Labor cost controls
  • Customer retention
  • Process improvements
  • Deadline oriented
  • Strategic planning
  • Performance improvement
  • Vendor relationships
  • Employee development
  • Project management
  • Performance improvements
  • Facility management
  • Workflow planning
  • Recruitment
  • Expense control
  • Business development

Languages

Spanish
Full Professional
English
Full Professional
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager
XP3 LLC
01.2019 - Current
Sales Associate
Wilsons Leather
11.2018 - 11.2018
Utility Clerk
Food Source
02.2018 - 12.2018
Helper
Revex
04.2016 - 08.2016
Chabot College
from Cognitive Psychology
Arise Highschool