Jasmine Evans
Conroe,TX
Summary
Coordinated, precise, detail-driven, management experience, assertive, dedicated, and analytical. Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner. Flexible hard worker ready to learn and contribute to team success. Skilled logistics specialist with a strong attention to detail and a methodical approach to maintaining the flow of goods into and out of the warehouse. Proficient in coordinating incoming and outgoing shipments. Proactive and hardworking leader looking for a dynamic position at an established company. .
Overview
11
11
years of professional experience
1
1
Certification
Work History
Work from home CSR
The Connection CC
Burnsville, Minnesota
01.2023 - 01.2024
- Resolved customer inquiries and complaints swiftly to enhance satisfaction.
- Documented all interactions in CRM software per company standards.
- Educated customers on product features, benefits, and troubleshooting techniques.
- Maintained comprehensive knowledge of company products and pricing structures.
- Developed strong customer relationships to promote loyalty and satisfaction.
- Utilized approved scripts to effectively de-escalate conflicts during calls.
- Answered inbound communications promptly to facilitate service excellence.
- Managed multiple tasks efficiently while delivering top-tier customer support.
Logistics Specialist
U.S. Navy Reserves
, US
08.2012 - 01.2022
- Logistics specialist consist of; inventory control, organization skills, problem solving, typing requests, customer service, shipping and receiving, lifting, delivering, labeling, driving government vehicles for transporting material and ordering material.
- Surface Warfare Award-Navy certification for the knowledge of every job on the ship.
- Yellow belt Certification lean six sigma
- Outstanding Sailor Award for expeditious transportation of over 200 materials for aircraft parts.
Transportation Specialist
Amazon Logistics
Humble, US
09.2017 - 04.2021
- Tracked carrier performance metrics to ensure on-time delivery and problem resolution.
- Developed standard operating procedures to align carriers with Amazon’s guidelines and policies.
- Fostered strong working relationships with vendors and internal teams to enhance communication.
- Negotiated with vendors to maximize value delivered to Amazon network.
- Conducted market research by managing Requests for Information and Quotations to source new carriers.
- Collaborated with business teams to identify opportunities for performance enhancement.
- Escalated issues and deviations systematically, ensuring effective implementation of corrective actions.
- Managed cross-functional projects from initiation to completion, including data analysis and reporting.
Logistics Specialist
U.S. Navy
San Diego, US
08.2012 - 07.2016
- Executed inventory control and procurement requests to maintain optimal stock levels.
- Managed shipping and receiving operations to ensure timely delivery of materials.
- Coordinated with vendors regarding product availability and scheduling requirements.
- Transported over 200 critical aircraft parts, earning recognition for efficiency.
- Obtained Forklift license to enhance material handling capabilities.
- Achieved Surface Warfare pin, reflecting commitment and expertise in naval operations.
Education
Some college -
San Jacinto College
Houston, TX05.2018
Skills
- Data entry
- Customer service
- Warehouse coordinator
- Organized
- Maintain professionalism
- Detailed
- Shipping
- Receiving
- 100% on time delivery
- Transportation
- Forklift
- Electric pallet jack
- Managed storeroom
- Storeroom issue
- Picking
- Packing
- Staging
- Procurement request
- Filing documents
- Using ERP
- Microsoft office
- Word
- Excel
- Quickbooks
- Material handling
- Inventory control
- Shipping logistics
- Problem solving
- Effective communication
- Inventory documentation
- Logistics analysis
- Shipment receiving
- Inventory counting
- Materials handling
- Inventory restocking
- Warehouse management
- Freight negotiation
- Attention to detail
Certification
CDL License, Received a Class A CDL, 06/01/14 to 06/01/19
Awards
- Yellow belt certificate of completion, 02/01/16
- Outstanding sailor, 02/01/16
- Expeditious transportation of over 200 aircraft parts, 02/01/16
- Surface Warfare, 05/01/15
- Forklift Certified, 06/01/14
Military Service
U.S. Navy Reserves, United States, E-4, 08/01/12, Present, Inventory control, Organization skills, Problem solving, Typing requests, Customer service, Shipping and receiving, Lifting, Delivering, Labeling, Driving government vehicles for transporting material and ordering material, Surface Warfare Award - Navy certification for the knowledge of every job on the ship, Yellow belt Certification lean six sigma, Outstanding Sailor Award for expeditious transportation of over 200 materials for aircraft parts
Personal Information
Authorized To Work: US
Languages
English
Professional
Accomplishments
- For the second year in a row, NCHB13 was awarded the 2019 National Defense Transportation Association's Reserve, Navy Military Unit of the Year.
- 3M qualified
- Received AAS
Affiliations
- For the second year in a row, NCHB13 was awarded the 2019 National Defense Transportation Association's Reserve, Navy Military Unit of the Year.
- Outstanding Sailor Award for expeditious transportation of over 200 materials for aircraft parts.
Timeline
Work from home CSR
The Connection CC
01.2023 - 01.2024
Transportation Specialist
Amazon Logistics
09.2017 - 04.2021
Logistics Specialist
U.S. Navy Reserves
08.2012 - 01.2022
Logistics Specialist
U.S. Navy
08.2012 - 07.2016
Some college -
San Jacinto College
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