Wendy Givs
Houston,TX
Summary
Proven achiever with extensive experience in data entry and customer service, notably with Randstand. Excelled in multitasking and problem-solving, significantly enhancing customer satisfaction and first-call resolution rates. Demonstrated dependability and exceptional communication skills, fostering team cohesion and efficient issue resolution. Skilled in software proficiency and maintaining high levels of organization, contributing to a safe and productive work environment.
Overview
5
5
years of professional experience
Work History
At-Home Agent/DataEntry/CSR
Randstand
Houston, TX
02.2022 - Current
- Managed time effectively while working remotely, balancing competing priorities while remaining focused on achieving results.
- Collaborated with other departments to resolve customer issues efficiently, fostering a cohesive work environment for all involved parties.
- Maintained high levels of customer satisfaction through empathetic listening and genuine understanding of their needs
- Increased first-call resolution rates with thorough problem-solving skills and comprehensive knowledge of company policies.
Package Handler/Personal Driver
UPS
Beaumont, TX
09.2023 - 01.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing.
- Delivered packages to correct address on a route assigned to me.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
Administrative Assistant
American Personnel
Beaumont, TX
02.2020 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Package Handler
UPS
Lake Charles, LA
09.2019 - 01.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Associates Business Management -
American InterContinental University
Schaumburg, IL2012
High School Diploma -
James Madison High School
Houston, TX2002
Skills
Punctual
Data Entry
Software Proficiency
Written Communication
Multitasking Abilities
Flexible and Adaptable
Training and Development
Excellent Communication
Good Telephone Etiquette
Teambuilding
Decision-Making
Organization and Time Management
Problem-Solving
Dependable and Responsible
Timeline
Package Handler/Personal Driver
UPS
09.2023 - 01.2024
At-Home Agent/DataEntry/CSR
Randstand
02.2022 - Current
Administrative Assistant
American Personnel
02.2020 - 05.2022
Package Handler
UPS
09.2019 - 01.2020
Associates Business Management -
American InterContinental University
High School Diploma -
James Madison High School