Nicholas Zayas
Orlando,FL
Summary
Dedicated and service oriented professional with a strong background in both flight attending and sales. Bilingual, hardworking, punctual employee who takes the utmost pride in every task at work, References available upon request, including all previous supervisors.
Overview
4
4
years of professional experience
Work History
CSR/Lead Gate Agent
United Airlines/G2 Secure Staff
Miami, FL
01.2013 - 11.2014
- Greeted customers warmly upon arrival
- Demonstrated in-depth knowledge of merchandise to effectively communicate features, benefits, and pricing to customers
- Processed transactions accurately and efficiently using POS systems, ensuring seamless checkout experiences
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Sales Associate
Luxury Tour Escapes
Miami, FL
01.2011 - 01.2014
- Cultivated strong relationships with customers to understand their vacation preferences and interests
- Utilized comprehensive knowledge of travel destinations, resorts, and attractions to provide personalized recommendations and itineraries
- Processed booking reservations accurately and efficiently, ensuring smooth travel arrangements for customers
- Stayed up to date on industry trends, travel regulations, and destination information to enhance customer service experience.
Flight Attendant
Spirit Airlines
01.2015
- Demonstrated excellent customer service skills, ensuring the comfort and safety of passengers throughout flights
- Efficiently managed pre-flight preparations, including safety checks, catering, and cabin setup
- Collaborated seamlessly with fellow crew members to deliver exceptional in-flight service and handle emergency situations with composure and efficiency.
Education
Associate of Arts -
Miami Dade College
07.2024
Miami Beach Senior HS
Miami Beach06.2011
Skills
- Team oriented
- Physically fit and agile
- Bi-lingual
- Exceptional organizational skills
- Keen eye for detail
- Punctual
Timeline
Flight Attendant
Spirit Airlines
01.2015
CSR/Lead Gate Agent
United Airlines/G2 Secure Staff
01.2013 - 11.2014
Sales Associate
Luxury Tour Escapes
01.2011 - 01.2014
Associate of Arts -
Miami Dade College
Miami Beach Senior HS
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