Darla Maciel
Las Vegas,NV
Summary
Friendly Certified Gate Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 1+ years of experience as a Lead Gate Agent
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Gate Agent
World Flight Services
08.2022 - Current
- Assisted customers with ticketing and baggage check-in requirements.
- Sold, printed and reissued available tickets to customers at check-in.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Managed passenger check-in by verifying customers' travel documentation.
- Communicated with site personnel by relaying information via radio calls.
- Disbursed and recorded appropriate gate passes.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Jet Bridge certified
Office Clerk/Drug Testing Technician
Options Diversionary
Las Vegas, NV
04.2021 - 10.2022
- Accounts Receivable
- Accounts Payable
- Answer Phones
- Customer Service
- Data Entry
- Drug Testing
Marketing/Lead Field Coordinator
TEMPSTAY CORPORATE HOUSING
10.2014 - 01.2020
- Answer Phones
- Customer Service
- Tour properties for potential clients
- Daily Scheduling of cleaning and carpet companies/quality control
- Accounts Receivable
- Managed all maintenance issues
- Administration
Education
Cerritos High School
1988
Skills
- Enthusiastic and goal oriented professional with significant years of experience in all facets of administrative duties
- Performing general clerical duties, daily documenting, handling phone calls, and data entry
- Customer service
- Reputation as a self-directed professional with superior problem solving,and communication skills
- Management skills
- Proficient in operating office equipment
- Written Communication
- Organization and Time Management
- Self-Motivated
- Computers
- Able to create a collaborative work environment ensuring the organization’s business objectives are met and building rapport with key stakeholders
- Capable of managing multiple projects simultaneously with superb time management
- Problem solving and troubleshooting skills with the ability to tactically prioritize assignments
- Superb communication, interpersonal & leadership skills; able to handle high-pressure & deadlines
- Driven office environment
- Focus on result; Effectively identify and resolve problems using creativity and available resources
- Tackle tough problems and follow through to satisfactory conclusion
- Communications; Motivate team members to achieve goals, resolve interpersonal conflicts
- Create positive learning environment Proven effective written and oral communications including ability to address large groups
- Customer Service; Extremely sociable and able to put client at ease
- Drive to accomplish goals and objectives
- Ability to negotiate and persuade to achieve desired results
- Prioritize workload and multi-task; Flexible to changing priorities Direct in approach to discovering information
- Make objective decisions after analyzing data Consider ramifications of decisions
- Friendly service mentality
- Travel bookings
- Transportation information
- Decision-Making
- Excellent Communication
- Critical Thinking
- Teamwork and Collaboration
Certification
- STC (Service Training Coordinator)
- Jet Bridge Certified
- Security Search Certified
Timeline
Lead Gate Agent
World Flight Services
08.2022 - Current
Office Clerk/Drug Testing Technician
Options Diversionary
04.2021 - 10.2022
Marketing/Lead Field Coordinator
TEMPSTAY CORPORATE HOUSING
10.2014 - 01.2020
Cerritos High School