Jasmine Ferguson
Battle Creek,MI
Summary
Organized Administrative Assistant with expertise in customer relations and effective support in high-volume environments. Maintains attention to detail while managing daily tasks and delivering reliable assistance to customers and team members. Works collaboratively and independently to achieve deadlines and meet service expectations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Direct Care Specialist
Family and Children Services
01.2026 - Current
- Provided direct support to clients, ensuring adherence to individualized care plans.
- Facilitated daily living activities, fostering independence and improving clients' quality of life.
- Monitored behavioral health needs, documenting changes and promptly reporting concerns to staff for timely intervention.
- Coordinated transportation and accompanied patients to medical appointments, ensuring access to necessary care.
- Administered medications, ensuring proper dosage and adherence to schedules.
Leasing Consultant/Receptionist
Kelly Services
Portage, Michigan
10.2024 - 01.2026
- Greeted visitors and directed them to appropriate departments promptly.
- Managed multi-line phone system, directing calls to relevant personnel efficiently.
- Scheduled appointments and coordinated meetings for staff members effectively.
- Maintained organized filing systems for documents and client records accurately.
- Assisted with administrative tasks, including data entry and report preparation diligently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Performed data entry tasks into various computer systems accurately and promptly.
Respite Specialist
ISK
06.2022 - 10.2024
- Managed financial budgets for 15+ families receiving respite services, ensuring accuracy and compliance.
- Communicated regularly with families via phone and email to provide assistance and monitor service utilization.
- Scheduled and conducted appointments with clients, maintaining exceptional service standards.
- Implemented strategies to improve performance, accuracy, and quality.
- Leveraged strong communication skills to build relationships with clients.
- Coordinated with cross-functional teams on projects and initiatives.
- Developed specialized skills in customer service and client relations.
Child and Family Advocate
Safe Place
01.2021 - 05.2022
- Provided crisis intervention and emergency support to families in distress.
- Developed and implemented workshops to promote self-sufficiency among clients.
- Coordinated community resources and supervised volunteers to support organizational goals.
- Researched community resources available to assist families in achieving self-sufficiency.
- Attended professional trainings and workshops regularly to stay up-to-date on best practices.
- Demonstrated excellent communication skills when interacting with clients from diverse backgrounds.
SAHM
09.2019 - 01.2021
- In 2019, I welcomed my child and chose to take a career break to focus on parenting and family responsibilities. After spending about a year and a half at home, I began transitioning back into the workforce, ready to continue my professional growth.
- Career Pause - Stay At Home Parent (2019-2021)
Receptionist/Security Supervisor
Securitas Security Services USA, Inc.
05.2016 - 08.2019
- Verified tenant incomes and other information before accepting lease applications.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Managed front desk operations, including call handling, visitor management, and appointment scheduling.
- Monitored building security and resolved customer inquiries effectively.
- Documented daily activities and addressed irregularities promptly.
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
Education
No Degree - Associate of Applied Science in Business
Southern New Hampshire University
NH, Hooksett04-2027
Skills
- Daily living support
- Behavioral support
- Case management
- Client advocacy
- Client confidentiality
- Effective communication
- Interpersonal communication
- Customer service
- Administrative support
- Appointment scheduling
- Team collaboration
- Problem-solving
- Multitasking and organization
Certification
- First Aid Certification
- CPR Certification
Timeline
Direct Care Specialist
Family and Children Services
01.2026 - Current
Leasing Consultant/Receptionist
Kelly Services
10.2024 - 01.2026
Respite Specialist
ISK
06.2022 - 10.2024
Child and Family Advocate
Safe Place
01.2021 - 05.2022
SAHM
09.2019 - 01.2021
Receptionist/Security Supervisor
Securitas Security Services USA, Inc.
05.2016 - 08.2019
No Degree - Associate of Applied Science in Business
Southern New Hampshire University