Nigeria Knight
Rocky Mount,NC
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hard working, ethical, and detail-oriented.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Production Operator
Cummins Engine Plant
08.2022 - 09.2025
- Operated machinery to assemble engine components, ensuring adherence to safety protocols.
- Monitored production processes to maintain quality standards and reduce waste.
- Conducted regular equipment inspections, identifying maintenance needs promptly.
- Collaborated with team members to improve workflow efficiency and minimize downtime.
Customer Service Representative
Conduent
05.2020 - 07.2022
- Resolved technical issues via phone and email, ensuring timely customer support.
- Documented user interactions and solutions in ticketing system for knowledge base enhancement.
- Maintained up-to-date knowledge of products, services, and industry developments to assist clients.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Help Desk Agent
Alorica
01.2018 - 04.2020
- Resolved technical issues for customers via phone and chat support.
- Conducted training sessions for new hires on IT protocols and systems usage.
- Developed troubleshooting guides that improved response times for common issues.
- Managed user accounts and permissions in Active Directory environment.
Education
High School Diploma - undefined
Rocky Mount High School
Rocky Mount, NC06.2018
Skills
- Reliability and punctuality
- Manufacturing
- Adaptable to change
- Material quality control
- Continuous improvement
- Workflow Analysis
- Computer skills
- Strong work ethic
Timeline
Production Operator
Cummins Engine Plant
08.2022 - 09.2025
Customer Service Representative
Conduent
05.2020 - 07.2022
Help Desk Agent
Alorica
01.2018 - 04.2020
High School Diploma - undefined
Rocky Mount High School