Jasmine Flynn
Dallas,United States
Summary
Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 10 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Asset Protection/Loss Prevention
Walmart
05.2016 - Current
- Conduct surveillance through CCTV, Research shortages from daily front end reports, make apprehensions on shoplifter, research for internals on associates, conduct outside tours of the property, monthly inspections on fire extinguisher, fire doors, and emergency lights
- Review footage for accidents and send them through Verint
- Review footage for left behind items and stolen property.
- Enhanced loss prevention strategies by analyzing data and identifying trends in theft and fraud incidents.
- Reduced financial losses by implementing effective risk management policies and procedures.
- Played a key role in the successful apprehension of numerous shoplifters by providing timely information to law enforcement partners.
- Contributed to the development of company-wide guidelines for handling sensitive information, minimizing risks associated with data breaches or leaks.
- Trained employees on loss prevention techniques, leading to increased awareness and vigilance among staff members.
- Collaborated with cross-functional teams to develop and execute loss prevention initiatives that effectively addressed both internal and external risks.
- Implemented targeted surveillance operations to detect organized retail crime rings, resulting in multiple arrests and convictions of criminals involved.
- Worked closely with Human Resources on internal investigations involving employee misconduct that resulted in swift disciplinary actions when warranted.
- Conducted thorough investigations of suspected thefts, resulting in successful recovery of stolen merchandise.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Developed strong relationships with law enforcement agencies, facilitating cooperation during investigations and prosecutions.
- Created a comprehensive training manual for new hires within the Loss Prevention department, fostering consistency across teams as they onboard new members.
Cashier/Customer Service/Stocker
Walmart
08.2013 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Marked stock with identification tags and labels to outline information such as storage locations.
Cashier/Stocker
Family Dollar
01.2011 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Stocked designated items on shelves, end caps and displays.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Deli Clerk
Kroger
11.2010 - 05.2011
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
Education
South Oak Cliff High School
05.2008
Boude Story Middle School
05.2004
John Henry Brown Elementary School
05.2002
Skills
- Microsoft Office
- Physical Security
- Incident Reporting
- Investigation techniques
- CCTV Systems
- Conflict Resolution
- Staff Training
- Retail Operations
- Data Analysis
- Inventory Auditing
- Fraud Detection
- Asset Protection
- Loss prevention strategies
- Internal Auditing
- Security Protocols
Initials
JF
Personal Information
Title: Asset Protection/Loss Prevention
Timeline
Asset Protection/Loss Prevention
Walmart
05.2016 - Current
Cashier/Customer Service/Stocker
Walmart
08.2013 - 05.2016
Cashier/Stocker
Family Dollar
01.2011 - 05.2013
Deli Clerk
Kroger
11.2010 - 05.2011
South Oak Cliff High School
Boude Story Middle School
John Henry Brown Elementary School