Jasmine Foster
Middletown,NY
Summary
Proven problem-solver and customer service expert, adept at enhancing client satisfaction and loyalty, particularly at MMCC. Skilled in critical thinking and data entry, I streamlined operations at The Children’s Aid Health Center, significantly improving efficiency. My background includes developing financial aid policies at The Manhattan Institute, showcasing my ability to balance institutional goals with student needs.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MMCC
06.2023 - 08.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Financial Aid Representative
The Manhattan Institue
05.2021 - 07.2023
- Maximized available funds for institutional scholarships through careful allocation of resources based on student need and academic performance criteria.
- Assisted in the development of effective financial aid policies that balanced institutional goals with student needs.
- Managed a caseload of student accounts, working closely with parents, faculty, and other stakeholders to address any issues related to tuition billing or outstanding balances.
- Reduced errors in financial aid data entry by implementing thorough quality control measures and providing training for team members as needed.
Front Receptionist
The Children’s Aid Health Center
04.2018 - 02.2021
- Streamlined front desk operations for increased efficiency and productivity.
- Organized and maintained accurate records, improving data management processes.
- Prepared invoices and expense reports accurately, supporting financial department goals..
- Scheduled appointments accurately, reducing scheduling conflicts and cancellations.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma -
New Rochelle High School
New Rochelle, NY06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Payment Processing
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Medical terminology knowledge
Timeline
Customer Service Representative
MMCC
06.2023 - 08.2024
Financial Aid Representative
The Manhattan Institue
05.2021 - 07.2023
Front Receptionist
The Children’s Aid Health Center
04.2018 - 02.2021
High School Diploma -
New Rochelle High School
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