Jasmine Freeman
Leander,USA
Summary
Healthcare coordinator specializing in medical records management, impairment rating support, and HIPAA compliance. Proven ability in patient education, scheduling evaluations, and collaborating with healthcare professionals. Previous experience as a Claims Examiner, effectively managing claims and resolving conflicts to support public and economic security in Texas. Leadership background as a Sales Supervisor, demonstrating strengths in team management, training, and customer service, with a focus on operational efficiency.
Overview
12
12
years of professional experience
Work History
Center of Excellence Coordinator
Giving Home Health Care
Austin, TX
11.2024 - Current
- Coordinated medical record requests, reviewed clinical documentation, and ensured accuracy and timely receipt from healthcare facilities.
- Scheduled and facilitated impairment rating (IR) evaluations, collaborating with physicians and authorized representatives.
- Educated patients on IR processes and provided support through community liaisons when needed.
- Maintained HIPAA-compliant documentation and tracked patient progress and program effectiveness.
- Participated in Center of Excellence (COE) meetings, offering insights to improve operations across multiple locations.
- Delivered exceptional customer service while managing DOL correspondence and supporting patient outcomes.
- Fostered collaboration with internal staff and external stakeholders to optimize care coordination and communication.
Claims Examiner IV
Texas Health and Human Services Commission
Austin, TX
12.2018 - 04.2024
- (40 hours/week)
- Review applications in person, by telephone, by mail or by filling online and other related forms which ask for a description of the claimant's impairment(s), treatment sources, and other information that relates to the alleged disability.
- Responsible for verifying non-medical eligibility requirements, which may include age, employment, marital status, or Social Security coverage information.
- Responsible for developing medical evidence and rendering the initial determination on whether or not a claimant is disabled or blind under the law.
- Gather and analyze evidence to determine whether an applicant for Social Security disability benefits meets eligibility criteria specifically related to that person's disabilities.
Deputy Assistant Legislative Director Intern for Rep. Ryan Guillen
House of Representatives
Austin, TX
09.2018 - 12.2018
- (20 hours/week)
- Gather support for bills and amendments from other representatives and work with committees on legislation.
- Provide information on and generate ideas for the press, mass mailings, and newsletters.
- Conduct legislative research on a wide range of topics using the Texas Legislative website
- Prioritize tasks so that all duties are completed in a timely manner and ahead of schedule.
- Organize incoming and outgoing file movements in an efficient and accurate manner in the van database.
- Answer constituent letters and assist constituents on federal matters, e.g., immigration process and financial help.
- Greet visitors in-person and via telephone calls.
- Screen and sort incoming mail, faxes, and deliveries and route them to the appropriate personnel.
Sales Supervisor
Nautica
San Marcos, TX
10.2015 - 08.2018
- (32 hours/week)
- Monitored daily sales operations and served as an informational and procedural resource to team members.
- Supervised and developed a staff of 15 sales associates utilizing effective communication and dynamic interpersonal skills.
- Effectively coached team members to reach their weekly and monthly sales goals.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply and loss prevention.
Sales Associate
Carters, Inc.
San Marcos, TX
10.2014 - 06.2015
- (30 hours/week)
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Operated a cash register for cash, check and credit card transactions with accuracy to minimize fraud and loss.
- Stocked and replenished merchandise according to store merchandising layouts.
- Developed positive customer relationships through friendly greetings and excellent service.
- Stocked shelves and supplies and organized displays.
Cashier
Target Corporation
San Marcos, TX
05.2014 - 08.2014
- (40 hours/week)
- Ran the register effectively and handled cash, credit, debit and personal check transactions.
- Greeted customers as they arrived at the counter with their purchases.
- Assisted on sales floor as needed to maintain service standards.
- Stocked and maintained inventory levels according to corporate policies.
Sales Associate
Levi Strauss & Co
San Marcos, TX
08.2013 - 04.2014
- Developed positive customer relationships through friendly greetings and excellent service.
- Greeted customers and ascertained customers' needs.
- Suggested accessories and complementary purchases.
- Monitored entrances, exits and fitting rooms for signs of theft.
- Answered questions regarding the store and its merchandise.
Education
Bachelor of Arts - Personnel Administration, Public Policy
Texas State University
San Marcos, TX12.2018
MBA -
McCoy Business College
Skills
- Retail operations expertise
- Analytical skills
- Management assistance
- Store presentation strategies
- Employee training and evaluation
- Proficient in Microsoft Office Suite
- Communication proficiency
- Data-driven decision making
- Dispute resolution skills
- Medical administrative experience
- Performance metrics evaluation
- Prioritization techniques in workflow management
- Quantitative analysis skills
- Research methodologies
- Customer satisfaction focus
Accomplishments
• Member Pi Alpha Alpha Honor Society
• Beta Gamma Sigma
Timeline
Center of Excellence Coordinator
Giving Home Health Care
11.2024 - Current
Claims Examiner IV
Texas Health and Human Services Commission
12.2018 - 04.2024
Deputy Assistant Legislative Director Intern for Rep. Ryan Guillen
House of Representatives
09.2018 - 12.2018
Sales Supervisor
Nautica
10.2015 - 08.2018
Sales Associate
Carters, Inc.
10.2014 - 06.2015
Cashier
Target Corporation
05.2014 - 08.2014
Sales Associate
Levi Strauss & Co
08.2013 - 04.2014
Bachelor of Arts - Personnel Administration, Public Policy
Texas State University
MBA -
McCoy Business College