Jasmine Janae Gilbert-Johnson
Charlotte,NC
Summary
Experienced beauty professional with over 10 years in luxury sales, customer service, and team development. Skilled in driving customer satisfaction, training teams, and analyzing data to optimize performance and align with brand values. Passionate about creating exceptional client experiences and contributing to the success of globally recognized luxury beauty brands. Dedicated to learning new skills and furthering education to remain at the forefront of the industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Freelance Visual Merchandiser
Beauty Barrage
10.2024 - Current
- Implementing layouts and product displays
- Ensured displays adhered to corporate planograms, enhancing product visibility and gondola cleanliness
- Submitted tickets for product testers
- Inspected existing displays regularly to ensure they were up to company standards.
- Organized store layout, fixtures, and visual merchandising standards.
- Traveling to multiple locations and building relationships with management
Esthetician and Trainer
European Wax Center
06.2017 - Current
- Achieved customer retention and rebooking rate consistently
- Tracked and measured KPI's through Zenoti
- Trained over 20+ new estheticians on company policies and procedures
- Developed training materials and provided on-site user training.
- Delivered a friendly, warm, and exceptional customer experience!
Task Associate
Ulta Beauty
Charlotte, NC
09.2022 - 09.2023
- Supporting store management with marketing displays.
- Microsoft Excel to support store management by coordinating inventory deliveries.
- Conducted inventory checks to ensure the accuracy of shelf stock.
- Maintaining and tracking accurate inventory levels.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Lead Sales
Nordstrom
San Diego, CA
04.2014 - 06.2017
- Motivating and coaching sales associates to meet individual and team targets
- Inventory management
- Analyzing data of returning customers to achieve daily sales goals
- Supporting store management with marketing displays
- Used Microsoft Excel to support store management with coordinating inventory deliveries
- Maintained accurate records of all sales leads and follow-ups within the CRM system.
- Tracked performance metrics related to sales goals and provided timely updates to leadership team members.
Education
Bachelor of Science - UI/UX
Western Governors University
Salt Lake City, UT09-2025
Esthetician License -
Bellus Academy
San Diego, CA05-2017
High school diploma -
Julian Charter School
San Diego, CA06-2014
Skills
- Strategic thinking
- KPI tracking
- Market Trend Analysis
- Visual Merchandising Strategy
- Team Leadership & Training
- Proficient in Microsoft Word, Excel, and PowerPoint
- Attention to detail
- Strong written and verbal communication
- Time Management
Certification
- Brand Management, Coursera
- Business Analytics, Coursera
Timeline
Freelance Visual Merchandiser
Beauty Barrage
10.2024 - Current
Task Associate
Ulta Beauty
09.2022 - 09.2023
Esthetician and Trainer
European Wax Center
06.2017 - Current
Lead Sales
Nordstrom
04.2014 - 06.2017
Bachelor of Science - UI/UX
Western Governors University
Esthetician License -
Bellus Academy
High school diploma -
Julian Charter School
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