Jasmine Goldsmith
Human Resource Management
Lansing,MI
Summary
Dedicated Customer Service professional with over 9 years of experience and proven knowledge of conflict resolution, multitasking abilities, procedure standardization, staff training, and development. Expertise includes operational services, performance management, employee relations, and maintaining key relationships to increase profitability and drive business results.
Overview
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Client Service Representative
Maximus Inc.
East Lansing, MI
08.2019 - Current
- Assist with training sessions for onboarding team members by introducing environment culture, call-handling, and software documentation.
- Serving as a liaison between MDHHS and MiBridges to resolve outstanding issues for clients, mandated reporters, and community partners.
- Perform comfortably in a fast-paced, deadline-oriented work environment including the ability to prioritize tasks with minimal day-to-day supervision.
- Oversee conflicts, collect data, establish facts, and draw valid conclusions for online assistance while excelling at customer service.
- Complies with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
Senior Catering Manager
Grand Grillin
East Lansing, MI
05.2010 - 06.2019
- Trained staff over 8 years on proper cooking procedures, safety regulations, and productivity strategies.
- Prepared and processed invoices, receipts, statements, checks, and other financial documents.
- Developed and maintained relationships with key clients in order to produce additional business.
- Coordinated with event planners for floor and table layouts, guest numbers, and all catering needs.
- Increased kitchen efficiency 40% by streamlining processes, reduce waste, and mentoring team members on proper procedures.
Dental Assistant/Dental Receptionist
Endodontic Specialists
East Lansing, MI
02.2015 - 02.2017
- Demonstrated resourcefulness under 4 dentists during chair-side duties, endo procedures, and oral surgeries.
- Prepared comprehensive radiological images, sterilized instruments, educated patient healthcare, and aftercare instructions.
- Processed bills and received payment by completing insurance forms, verifying insurance information.
- Excelled at the upkeep of patient records, alphabetical filing, and conversion of paper forms to online systems.
- Scheduled appointments for new and existing customers, factoring in provider availability, and scheduling loads.
Education
BBA - Human Resources Management
Davenport University
Grand Rapids, MI 01.2019 - 12.2021
Associate of Arts -
Lansing Community College
Lansing, MI 09.2010 - 12.2013
Skills
Excellent planning, organizational, and analytical skills integrated with verbal, written, and time management
Team leader with highly developed communication and interpersonal skills
Microsoft Suites, Microsoft Teams, Team collaboration, Budgeting, Social Media Marketing
SalesForce CRM, Oracle Siebel CRM, Cisco Finesse, Genesys software, Cisco AnyConnect VPN, NICE, MILogin, Deltek Time & Expense
Timeline
Client Service Representative
Maximus Inc.
08.2019 - Current
BBA - Human Resources Management
Davenport University
01.2019 - 12.2021
Dental Assistant/Dental Receptionist
Endodontic Specialists
02.2015 - 02.2017
Associate of Arts -
Lansing Community College
09.2010 - 12.2013
Senior Catering Manager
Grand Grillin
05.2010 - 06.2019