Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Preference
Timeline
Generic
Open To Work

Dorothelynn Fuimaono

Ontario,CA

Summary

Certified business professional with a robust background in customer service and transportation. More than 5 years focused on maintaining safety and quality in driving operations. Seeking to enhance service delivery and operational performance within a respected transportation organization. Strong emphasis on developing positive client interactions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bus/Light Rail Operator

Utah Transit Authority
11.2022 - 06.2025
  • Operated UTA trains with adherence to established operating procedures.
  • Conducted routine inspections on light rail vehicles to guarantee optimal performance.
  • Communicated essential information to TRAX Control, customers, and supervisors.
  • Enforced UTA guidelines and operating rules to maintain compliance.
  • Prioritized safety and responsibility for both customers and equipment.

Lead Transporter/Driver

Loads of Love
08.2021 - 11.2022
  • Ensured safe transport of residents to appointments for building partners.
  • Fostered clear communication among building partners, residents, and team members.
  • Provided assistance to residents and building partners to ensure seamless transfers.
  • Kept vehicles and workspaces clean and orderly to maintain professionalism.
  • Lifted and assisted residents safely during transport processes.

Customer Service Rep

HomeCraft Gutter Protection
09.2020 - 08.2021
  • Facilitated daily assistance for more than 100 customers, utilizing active listening to deliver effective solutions and foster retention.
  • Conducted training for new hires in data entry processes, customer engagement techniques, and new technologies.
  • Sustained extensive product knowledge to resolve customer concerns and provide educational support.
  • Monitored data integrity by documenting customer calls using spreadsheets and company systems.

Security/Payroll Clerk

GS4 Security
11.2019 - 09.2020
  • Conducted regular vehicle and foot patrols to enhance security presence.
  • Monitored surveillance equipment, including alarm systems and CCTV, to detect misconduct.
  • Managed emergency situations, coordinating with G4S for prompt response to violations.
  • Maintained systematic records of all incidents for reference and analysis.
  • Inspected sites and evaluated security measures, recommending improvements to meet standards.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained confidentiality of employee records and payroll information.
  • Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.

Dispatcher

Amazon Logistics
09.2018 - 11.2019
  • Managed emergency and non-emergency call intake, ensuring accurate information capture.
  • Optimized delivery orders and routes by prioritizing based on urgency and importance.
  • Coordinated field unit schedules by monitoring their routes and statuses.
  • Maintained records of calls and activities through meticulous data entry.

Missionary

Latter Day Saints
02.2017 - 08.2018
  • Nurtured lasting connections with community members through compassion and attentive listening.
  • Conducted mission-related presentations for church and community audiences.
  • Refined communication capabilities by interacting with diverse groups across different settings.
  • Built community trust via consistent support and proactive engagement efforts.
  • Promoted cultural awareness by adopting local customs in daily communications.
  • Coordinated outreach initiatives to enhance community relations and involvement.
  • Led weekly services and Bible studies, supporting spiritual development among congregation members.
  • Mentored new missionaries on effective outreach strategies within the community.

Lead Cleaner

Delta Global Services
09.2014 - 02.2017
  • Enhanced workplace morale by fostering open communication among colleagues from diverse backgrounds.
  • Provided exceptional customer service by listening to client needs and offering quick adjustments.
  • Scheduled client appointments to minimize disruptions during regular business hours.
  • Identified and mitigated potential hazards in serviced properties proactively.
  • Addressed client concerns promptly, significantly reducing complaint rates.
  • Conducted training for new employees on cleaning procedures and safety measures.
  • Promoted sustainability by implementing eco-friendly cleaning practices and products.
  • Ensured strict adherence to sanitation guidelines when managing hazardous materials.

Education

High School Diploma -

Granger High School
West Valley City, UT
01.2014

Skills

  • Detail orientation
  • Problem-solving abilities
  • Collaborative teamwork
  • Troubleshooting expertise
  • Operational safety compliance
  • Multitasking proficiency
  • Communication effectiveness
  • Driver's license validity
  • Heavy machinery operation
  • Lifting and loading techniques
  • Customer support services
  • Process improvement strategies
  • Warehouse management

Certification

  • 2023 CDL B UTA Trax, SLC Description: Air brakes and passenger endorsement
  • 2024 Trax Operator License (Light Rail)

Languages

English/Samoan Native language
Spanish Advanced Speaking, Listening, Reading and Writing

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteOn-SiteHybrid

Timeline

Bus/Light Rail Operator

Utah Transit Authority
11.2022 - 06.2025

Lead Transporter/Driver

Loads of Love
08.2021 - 11.2022

Customer Service Rep

HomeCraft Gutter Protection
09.2020 - 08.2021

Security/Payroll Clerk

GS4 Security
11.2019 - 09.2020

Dispatcher

Amazon Logistics
09.2018 - 11.2019

Missionary

Latter Day Saints
02.2017 - 08.2018

Lead Cleaner

Delta Global Services
09.2014 - 02.2017

High School Diploma -

Granger High School

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