Jasmine Gonzalez
Staten Island,NY
Summary
Customer-focused Retail Associate skilled in transaction processing and issue resolution. Efficiently managed cash, card, and coupon payments while ensuring accuracy. Addressed customer inquiries and maintained compliance with store policies, enhancing the overall shopping experience.
Overview
7
7
years of professional experience
Work History
Cashier/Self Checkout Cashier
ShopRite
Staten Island, NY
10.2022 - Current
- Processed customer purchases at ShopRite checkout using the register
- Processed cash, card, and coupon payments efficiently at ShopRite front lanes, ensuring accurate transactions
- Utilized store override to enhance self-checkout efficiency.
- Scanned grocery items and verified prices with ShopRite shelf labels
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Welcomed customers and provided assistance with product information and store services
- Maintained clean checkout area and stocked nearby receipt supplies
Customer Service Associate Cashier
Walgreens
Staten Island, NY
03.2020 - 07.2020
- Greeted customers at Walgreens front end with friendly, professional service.
- Processed cash, card, and mobile payments through register systems.
- Processed returns, exchanges, and price corrections to enhance customer satisfaction and adherence to store policies.
- Verified age for alcohol purchases according to state regulations.
- Answered incoming calls from customers seeking assistance or requesting information about products and services.
- Communicated special offers and discounts to customers, contributing to increased sales and customer engagement.
- Assisted other departments when needed during busy periods.
- Stocked shelves, displays, and coolers with products.
- Monitored and enforced COVID-19 protocols, ensuring a safe shopping environment for customers and staff.
Education
Associate of Applied Science - Human Services
College of Staten Island
Staten Island, NY 08.2026 - 10.2026
Susan E Wagner Highschool
Staten Island, NYSkills
- Customer service
- Problem solving
- Payment collection
- Cleaning and sanitizing
- Cash register operation
- Staff training
- Liquor regulations and compliance
- Cash handling expertise
- Empathy and patience
- Work ethic and integrity
- Multitasking and organization
- Point of sale proficiency
- Cash handling
- Client communication
- Case documentation
- Needs assessment
Timeline
Associate of Applied Science - Human Services
College of Staten Island
08.2026 - 10.2026
Cashier/Self Checkout Cashier
ShopRite
10.2022 - Current
Customer Service Associate Cashier
Walgreens
03.2020 - 07.2020
Susan E Wagner Highschool