Jasmine Grace
Norwalk,CA
Summary
Quality-focused Medical Transcriptionist skilled in accurate and timely project completion. Exceptional at translating verbal information to written form to record patient medical history and treatment. Self-motivated and talented at organization and time management.
Overview
5
5
years of professional experience
Work History
Medical Scribe
Watts Healthcare Corporation
07.2021 - 01.2022
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Oversaw calendar to schedule follow-up visits and tests for patients.
- Transcribed sensitive documents with complete confidentiality.
Receptionist
Los Angeles Southwest College
06.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
Sales Representative
Freight Connection
06.2018 - 07.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Bank Teller
Wells Fargo
11.2016 - 12.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Sold and cross-sold bank products to new and existing customers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Bachelor of Science Degree - Biomedical Science
Charles Drew University of Medicine And Science
06.2023
Associates Degree - Liberal Arts and Natural Sciences
Los Angeles Southwest College
06.2020
Diploma -
Westchester High School
06.2010
Works JVS Bank Training Certificate – -
JVS Bank Training Center
Los Angeles, CA2017
Skills
- Microsoft Word
- Typing Proficiency
- Customer Relations
- Critical Thinking
- Customer Service
- HIPAA Requirements
- Patient Histories
- Electronic Health Records Systems
- Documentation Skills
- Scheduling Tests and Procedures
- Taking Client Histories
- Customer Satisfaction
- Office Equipment Operation
- Microsoft Excel
- File Documents
- Reading Comprehension
Accomplishments
Westchester High School Diploma -2010
Bank Works JVS Bank Training Certificate -2017
Two-time Dean’s List Honor Student -2020
Featured on Fox 11 news to represent Charles Drew University of Medicine and Science. -2022
Volunteer
- I’ve had the opportunity to volunteer at a series of vaccination sites in south Los Angeles
- I worked in a team of individuals from multiple organizations while taking the lead in various situations, such as answering and assuring patients of the vaccinations, educating patients, and assisting in all areas of need while managing my course load successfully
- I've had the opportunity to volunteer in the emergency room at Cedar Sinai hospital to assist medical staff.
Timeline
Medical Scribe
Watts Healthcare Corporation
07.2021 - 01.2022
Receptionist
Los Angeles Southwest College
06.2019 - 06.2020
Sales Representative
Freight Connection
06.2018 - 07.2020
Bank Teller
Wells Fargo
11.2016 - 12.2017
Bachelor of Science Degree - Biomedical Science
Charles Drew University of Medicine And Science
Associates Degree - Liberal Arts and Natural Sciences
Los Angeles Southwest College
Diploma -
Westchester High School
Works JVS Bank Training Certificate – -
JVS Bank Training Center
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