Jasmine Griffin
Summary
Dynamic administrative and operations expert with over 10 years of experience driving organizational success. Proven track record in resolving complex inquiries and enhancing client relationships, leading to improved client satisfaction and operational efficiency across various settings.
Overview
11
11
years of professional experience
Work History
Health & Benefit Advocate
UnitedHealthcare
01.2022 - Current
- Supported members by resolving complex benefit, claims, enrollment, and coverage inquiries, ensuring clarity and satisfaction.
- Assist members with understanding benefits and coverage options.
- Educate clients on health plan features and services available.
- Guided members in understanding benefits and coverage options, enhancing their decision-making.
- Educated clients on health plan features and services, promoting informed utilization of available resources.
Founder & Principal Coach
Eminent Bloom Coaching
01.2019 - Current
- Managed business operations, scheduling, CRM administration, marketing, and client communications to ensure seamless service delivery.
- Facilitated coaching sessions, workshops, and speaking engagements to empower clients and foster personal growth.
- Established strong client relationships through active listening and empathy.
- Responded promptly to customer inquiries regarding services, enhancing client satisfaction and engagement.
- Conducted regular reviews of existing processes to identify areas of improvement.
Regional Administrative Assistant
Medifast
Sacramento, California
01.2016 - 01.2019
- Managed scheduling, recruiting coordination, onboarding, and operational audits.
- Supported regional leadership across six wellness centers.
- Created training materials to streamline onboarding process for new administrative staff.
- Organized files and developed spreadsheets while maintaining front desk and reception area to enhance office efficiency.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
High School Diploma -
Weston Ranch High School
Stockton, CA05-2008
Some College (No Degree) - Psychology
Sacramento City College
Sacramento, CASkills
- Customer & Client Relations
- Operations Management
- Effective communication
- Process Improvement
- Recruiting & Onboarding
- Excel/Outlook/Teams/Zoom/CRM
- Time Management
- Problem Solving
- Organization
- Scheduling coordination
Professional Highlights
- 10+ years of administrative, operations, and client support experience
- Supported regional leadership across six business locations
- Managed business operations as Founder of Eminent Bloom Coaching
- Coordinated recruiting, onboarding, scheduling, and operational compliance
- Managed a client portfolio of more than 70 active coaching clients
- Trusted with confidential healthcare and client information
Timeline
Health & Benefit Advocate
UnitedHealthcare
01.2022 - Current
Founder & Principal Coach
Eminent Bloom Coaching
01.2019 - Current
Regional Administrative Assistant
Medifast
01.2016 - 01.2019
High School Diploma -
Weston Ranch High School
Some College (No Degree) - Psychology
Sacramento City College