Jo Ann Rivenburg
Hillsdale,NY
Summary
Enthusiastic Sale's Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and retention. Motivated to learn, grow and excel in all area's.
Overview
16
16
years of professional experience
Work History
Health Benefit Representative/Sales Representative
Fidelis Care New York
08.2009 - Current
- Collaborated effectively with sales, provider relations, retention and other representatives.
- Answered questions about eligibility determinations and plan options.
- Met with clients to obtain cost-effective insurance
- Prepared thorough reports outlining plan performance.
- Processed enrollment paperwork and benefits forms.
- Developed and managed personal book of business with over 1000 clients.
- Built successful referral network of company representatives, third-party administrators and benefits providers.
- Seek out potential member's by networking and marketing the assigned counties.
- Work with clients to understand their specific needs.
- Retain member's by providing exceptional customer support.
Program Director/Relief
Berkshire County Arc Inc.
08.2003 - 10.2006
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Maintained and updated project related documents.
- Improved success of program by making proactive adjustments to operations.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Interviewed and hired talented residential supports with expertise in relationship's with different populations to increase individual strengths.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Identified risks and developed mitigation plans.
Education
High School Diploma -
Troy High School
Troy, NYNo Degree - Human Services
Columbia Greene Community College
Greenport, NYSurgical Technology Certificate - Surgical Technology
Ulster County Boces
Lake Katrine NY06.2009
LPN Certificate - Nursing
Questar III
Hudson NY07.1995
Skills
- Performance Improvement
- Customer Experience
- Administrative Support
- New Product Information
- Marketing Techniques
- Sales Presentation
- Customer Needs Assessments
- Valid Driver's License
- Customer Satisfaction
- Client Retention
- Direct Marketing
- Computer Literacy
- Referrals and Networking
- Written Communication
- Customer Inquiries
- Customer Relations
Timeline
Health Benefit Representative/Sales Representative
Fidelis Care New York
08.2009 - Current
Program Director/Relief
Berkshire County Arc Inc.
08.2003 - 10.2006
High School Diploma -
Troy High School
No Degree - Human Services
Columbia Greene Community College
Surgical Technology Certificate - Surgical Technology
Ulster County Boces
LPN Certificate - Nursing
Questar III
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