Chelsey Cottrell
Layton,UT
Summary
Sales Representative experienced in identifying customer needs and maximizing sales through tailored recommendations. Enhanced customer experiences and drove revenue growth through strategic upselling and effective communication. Focused on customer engagement and relationship management, contributing to increased sales and customer loyalty.
Overview
16
16
years of professional experience
Work History
Sales Representative
LOVESAC
Pensacola, Florida
09.2025 - 05.2026
- Developed tailored sales techniques to effectively sell and upsell services to clients.
- Developed key customer relationships to increase sales.
- Interacted with customers to identify needs and recommend suitable products.
- Demonstrated product features and benefits to enhance customer understanding.
- Identified opportunities for cross-selling additional products and services.
- Resolved customer inquiries and concerns to maintain satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Processed customer transactions accurately and efficiently at point of sale.
- Managed inventory levels to ensure product availability for customers.
- Collaborated with team members to create an inviting store environment.
- Assisted in training new sales staff on product knowledge and sales techniques.
- Participated in promotional events to boost brand visibility and customer engagement.
- Negotiated pricing contracts with customers, enhancing profitability.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Reviewed monthly performance against targets set by management team.
- Researched competitors' products, prices, and sales techniques.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved profitability by identifying customer needs and recommending suitable offerings.
Barista
Drowsy Poet At Navy
Pensacola, FL
06.2023 - 07.2025
- Provided exceptional customer service while taking and processing orders.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared and served a variety of coffee beverages to customers.
- Collaborated with team members to manage busy service periods effectively.
- Processed cash transactions accurately at the point of sale. accurately during peak hours of operation.
Cashier
Winndixiecorp
Pensacola, FL
12.2022 - 06.2023
- Operated cash register efficiently, processing payments by cash, check, credit card, gift card, or automatic debit to ensure smooth transactions.
- Processed customer payments accurately, ensuring timely transaction completion and providing precise change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and addressed inquiries about store products and services, enhancing customer satisfaction.
- Maintained cleanliness and organization of checkout areas.
- Monitored inventory levels and restocked shelves.
Receptioninst
Spring Hill Marriott Hotels
Parker, CO
03.2022 - 11.2022
- Greeted guests warmly and efficiently upon arrival, enhancing their overall experience.
- Welcomed visitors and guided them to their destinations, ensuring prompt assistance for their needs.
- Facilitated smooth check-in and check-out processes, contributing to guest satisfaction.
- Addressed guest complaints promptly, ensuring satisfaction during their stay.
- Managed phone calls and directed inquiries to appropriate departments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed reservations using hotel management software effectively.
Cashier
Seven Eleven
Parker, CO
07.2021 - 03.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer transactions accurately at point of sale.
- Maintained organized and clean checkout areas to enhance customer experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Restocked merchandise on shelves to ensure product availability for customers.
- Completed daily recovery tasks to optimize cleanliness and organization of store areas.
Secretary
Legacy RV Center
Salt Lake City, UT
08.2020 - 06.2021
- Managed daily office operations and maintained organized filing systems.
- Utilized office software to create documents and presentations.
- Scheduled meetings and sent invitations specifying time and location.
- Communicated effectively with team members to ensure smooth workflow.
- Managed inventory of office supplies and placed orders to ensure availability.
- Executed data entry with attention to detail, ensuring accuracy of all information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Created a friendly atmosphere for visitors by greeting them warmly. and directed to appropriate location or person.
Personal Traveling Assistant, Office Manager, Records Manager
Dr. Maralee Platt,DC: Feldenkrais Practitioner
Salt Lake City, UT
09.2010 - 06.2021
- Coordinated office calendars and scheduled appointments for clients and practitioners.
- Coordinated travel arrangements for staff members, ensuring timely and cost-effective itineraries.
- Managed patient records and ensured compliance with health regulations.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Organized client files and maintained confidentiality of sensitive information.
- Maintained a calendar of events, meetings, conferences, appointments.
- Streamlined communication between clients and practitioners through effective messaging systems, improving response times.
- Responded promptly to customer inquiries via phone or email.
- Implemented effective strategies to increase operational efficiency within the department.
- Conducted inventory management for office supplies and therapeutic materials.
- Maintained an organized office environment to enhance operational efficiency and professionalism.
- Welcomed visitors to the office and directed them to the appropriate personnel. in a professional manner, provided assistance as required.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Cashier
Sam’s Club
Murray, UT
09.2018 - 03.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Balanced cash register at the end of each shift.
- Handled returns and exchanges according to store policy.
- Maintained cleanliness and organization of checkout areas.
- Organized and replenished shelves with merchandise to maintain inventory levels. with merchandise.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Data Communications Specialist
Venture Data
Eugene, OR
10.2017 - 06.2018
- Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
- Used knowledge of marketing and communications to create emotional bonds with consumers and clients.
- Analyzed audience feedback to refine communication approaches and improve effectiveness.
- Conducted research on industry trends to inform communication tactics and messaging.
- Analyzed customer feedback from surveys or focus groups to identify areas of improvement in communication processes.
- Provided administrative support to the communications team by scheduling meetings and coordinating travel arrangements.
Head of Produce
Laughing Salad Farms
Eugene, OR
06.2016 - 10.2017
- Managed daily operations of produce inventory and supply chain logistics.
- Coordinated with suppliers to maintain timely delivery of fresh produce.
- Implemented safety protocols for handling and processing fruits and vegetables.
- Conducted regular inspections to maintain cleanliness and organization in storage areas.
- Assisted in planning seasonal crop rotations based on market demand trends.
- Replenished and rotated produce displays in store to enhance product visibility.
- Received and unloaded produce deliveries to ensure timely stocking of inventory.
- Trimmed and washed fruits and vegetables for presentation and packaging.
- Maintained records of purchases, storage temperatures, deliveries, and invoices for accuracy in financial reporting.
Education
No Degree - Culinary Arts
The Art Institute of Salt
Draper, UTDiploma - Grade School
Olympus High School
Holiday, UTSkills
- Sales strategy
- Sales expertise
- Performance improvement
- Sales analytics
- Sales reporting
- Sales forecasting
- Sales closing
- Sales inventory control
- Point of sale
- Customer needs assessment
- Customer engagement
- Customer relationship management
- Customer experience enhancement
- Customer retention
- Upselling and cross selling
- Negotiation skills
- Negotiation tactics
- Closing techniques
- Objection handling
- Contract negotiations
- Pricing strategy
- Relationship management
- Sales troubleshooting
- Relationship management
- Team collaboration
- Network development
- Market trends
- Product knowledge
- Product demonstrations
- Relationship building
- Effective communication
- Problem solving
- Adaptability in sales
- Conflict resolution
- Time management
- Performance improvement
- Service sales
- Revenue generation
- Sales closing
- Performance improvement
- Sales troubleshooting
- Pipeline building
- Contract negotiations
- Customer retention
- Service sales
- Revenue generation
Additional Information
work numbers
(303) 805-7294 Seven Eleven
(801) 265-3711 Legacy RV Center
(801) 485-9864 Dr. Maralee Platt
(801) 262-6444 Sam's Club
(561) 465-2248 Venture Data
(561) 735-2725 Laughing Salad Farms
references
(385) 209-8841 Troy Bradley
(801) 485-9864 Dr. Maralee Platt
(561) 465-2248 Emma Nash
Timeline
Sales Representative
LOVESAC
09.2025 - 05.2026
Barista
Drowsy Poet At Navy
06.2023 - 07.2025
Cashier
Winndixiecorp
12.2022 - 06.2023
Receptioninst
Spring Hill Marriott Hotels
03.2022 - 11.2022
Cashier
Seven Eleven
07.2021 - 03.2022
Secretary
Legacy RV Center
08.2020 - 06.2021
Cashier
Sam’s Club
09.2018 - 03.2020
Data Communications Specialist
Venture Data
10.2017 - 06.2018
Head of Produce
Laughing Salad Farms
06.2016 - 10.2017
Personal Traveling Assistant, Office Manager, Records Manager
Dr. Maralee Platt,DC: Feldenkrais Practitioner
09.2010 - 06.2021
No Degree - Culinary Arts
The Art Institute of Salt
Diploma - Grade School
Olympus High School