Jasmine Hall
McGregor,TX
Summary
Highly motivated Pharmacy Technician with a demonstrated history of establishing excellent rapport with patients and clients. Recognized for meticulous attention to detail and unwavering dedication to upholding stringent quality assurance and control standards during prescription fulfillment. Adept at building strong relationships, ensuring optimal patient care, and contributing to the overall success of the pharmacy team.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR, Sales
Golden Hippo
05.2023 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
- Provided personalized product recommendations based on customers'' needs and preferences.
Pharmacy Technician Trainee
Brookshire Brothers Pharmacy
08.2021 - 10.2022
- Counseled customers on medications, appropriate dosage and potential side effects.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed opening and closing duties for pharmacy.
- Completed insurance forms and billed insurance companies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Resolved third-party billing, computer system and customer service issues.
- Developed and implemented improvements to pharmacy organization system.
Customer Service Representative
C3 Customer Contact Channels
08.2014 - 08.2021
- Developed and updated databases to handle customer data.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Generated customer service reports to track customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate Of Arts - Business Administration
McLennan Community College
Waco, TX05.2024
High School Diploma -
Mcgregor High School
Mcgregor, TX05.2011
Skills
- Technician Assistance
- Prescription Compounding
- Team Collaboration
- Information Documentation
- Data Entry
- Analytical Thinking
- Client Support
- Strong Communication
- Detail Oriented
- Multitasking
- Customer Demographics
- Team Player
Certification
- Licensed BLS - 06/2021-06/2023
Contact
435 Little Ave Apt 115 McGregor, TX 76657
Education
other,Mcgregor, TX,other,Waco, TX
Timeline
CSR, Sales
Golden Hippo
05.2023 - Current
Pharmacy Technician Trainee
Brookshire Brothers Pharmacy
08.2021 - 10.2022
Customer Service Representative
C3 Customer Contact Channels
08.2014 - 08.2021
Associate Of Arts - Business Administration
McLennan Community College
High School Diploma -
Mcgregor High School
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