Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Harwell

Cleveland,OH

Summary

Adept at enhancing event experiences and managing high-stakes environments, I leveraged guest relations and problem-solving skills at MGM Northfield Park to significantly increase client satisfaction. My background also includes maintaining safety and promoting efficiency within the Cuyahoga County Sheriff's Department, showcasing my ability to multitask and pay attention to detail in critical situations. Knowledgeable with proven ability to plan and execute successful events. Managed variety of special events, ensuring seamless operations and high participant satisfaction. Demonstrated excellent organizational and leadership skills in coordinating multiple teams and vendors. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Committed professional provides excellent customer service and works to carry out events to highest of standards. Adept at problem-solving. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level associate position. Ready to help team achieve company goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Special Events Supervisor

MGM Northfield Park
08.2021 - Current
  • Developed strong relationships with clients, leading to repeat business and positive referrals.
  • Enhanced event attendees'' experience by implementing creative and engaging themes for special events.
  • Evaluated post-event data to identify areas for improvement and implement best practices going forward.
  • Cultivated a culture of continuous improvement within the team via regular brainstorming sessions aimed at identifying new strategies for enhancing event quality and efficiency.
  • Increased client satisfaction by tailoring events to meet their specific needs and preferences.
  • Collaborated closely with marketing teams to create promotional materials, generating increased interest in special events.
  • Championed the use of sustainable practices in event management, minimizing environmental impact while maintaining exceptional guest experiences.
  • Coordinated schedules and timelines for events.
  • Improved staff performance through regular training sessions and constructive feedback.
  • Trained and supervised event staff to complete tasks on time.
  • Developed creative themes for events and created related activities to engage attendees.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Developed detailed event reports, documenting all aspects of each event.
  • Developed and distributed event surveys to gather feedback and assess event success.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Mentored junior team members in industry best practices, fostering professional growth within the organization.

Correctional Officer

Cuyahoga County Sheriff's Department
05.2008 - 09.2021
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Booked new inmates into facility and processed inmates for release.
  • Interviewed inmates to obtain information and assess needs.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Streamlined inmate check-in and processing, increasing efficiency.
  • Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Mitigated potential security breaches with vigilant contraband detection practices.
  • Promoted inmate welfare by monitoring and addressing health concerns promptly.
  • Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
  • Enhanced facility safety by conducting regular and thorough cell inspections.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
  • Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.
  • Assisted in intake and release of inmates.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Coordinated with other law enforcement personnel to exchange information.

Education

No Degree - Criminal Justice

Cuyahoga Community College
Cleveland, OH

High School Diploma -

Collinwood High School
Cleveland, OH
06-2004

Skills

  • Guest List Management
  • Event Evaluation
  • Time Management
  • Multitasking Abilities
  • Reliability
  • Guest Relations
  • Staff Management
  • Scheduling
  • Room Setup and Breakdown
  • Managing events start to finish
  • Customer Service
  • Problem-Solving
  • Attention to Detail

Timeline

Special Events Supervisor

MGM Northfield Park
08.2021 - Current

Correctional Officer

Cuyahoga County Sheriff's Department
05.2008 - 09.2021

No Degree - Criminal Justice

Cuyahoga Community College

High School Diploma -

Collinwood High School
Jasmine Harwell