Jasmine Hayes
Cordova,TN
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Fraud Specialist
Bank Of America
01.2020 - 07.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Developed and implemented procedures to detect and prevent fraud.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
Health Insurance Agent
CVS Aetna
01.2016 - 12.2019
- Educated clients about health insurance coverage options, benefits and costs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Technical Support Representative
Amazon
01.2014 - 01.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
High School Diploma -
Humboldt High School
Humboldt, TN05.2013
Skills
- Transaction Analysis
- Account Verification
- Active Listening Skills
- Past Due Account Management
- Confidential Records Management
Timeline
Fraud Specialist
Bank Of America
01.2020 - 07.2023
Health Insurance Agent
CVS Aetna
01.2016 - 12.2019
Technical Support Representative
Amazon
01.2014 - 01.2016
High School Diploma -
Humboldt High School
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