Jasmine Heath
Colorado Springs,CO
Summary
Detail-oriented healthcare support professional with experience in patient scheduling, front desk operations, EMR documentation, HIPAA compliance, and high-volume customer service environments. Proven ability to coordinate appointments, manage administrative tasks, and support interdisciplinary healthcare teams while maintaining confidentiality and regulatory compliance. Anticipated Bachelor of Science in Healthcare Administration, May 2026.
Overview
7
7
years of professional experience
Work History
Child and Youth Program Assistant (Acting Lead)
Department of Defense – Child Development Center
12.2023 - Current
- Coordinate daily schedules and staff coverage to maintain compliance with Child and Youth Services regulations.
- Train and mentor new staff on compliance standards.
- Serves as primary contact for parents, delivering information on program requirements and addressing inquiries.
- Prepare and maintain classroom administrative materials and supplies
- Manage confidential records in accordance with Department of Defense privacy policies.
Server
Texas Roadhouse
06.2023 - 10.2023
- Provided high-quality customer service in fast-paced environment, ensuring customer satisfaction.
- Processed financial transactions and addressed customer concerns, fostering trust and loyalty.
- Executed multiple tasks simultaneously, maintaining accuracy and attention to detail.
Kids Cove Staff
Gold’s Gym
04.2023 - 06.2023
- Supervised children aged 6 weeks to 13 years, fostering a safe and engaging environment.
- Supervised children while ensuring accurate sign-in/sign-out records for safety and accountability.
- Informed parents about safety protocols and procedures to enhance communication and trust.
Physical Therapy Technician
ATI Physical Therapy
02.2019 - 08.2019
- Checked patients in and out, verifying demographic information in EMR to ensure accurate patient records.
- Coordinated patient flow to enhance clinic efficiency and minimize patient wait times.
- Scheduled, rescheduled, and confirmed appointments using EMR systems.
- Answered telephone system and responded to patient inquiries.
- Collected co-payments according to clinic financial procedures, maintaining accurate financial transactions.
- Maintained HIPAA compliance and patient confidentiality.
Education
Bachelor of Science - Healthcare Administration
University of Arizona Global Campus
05.2026
Occupational Associate - Physical Therapy Assistant Studies
PIMA Medical Institute
Skills
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Patient Check-In/Check-Out
- Scheduling coordination
- Administrative support
- Record accuracy
- Customer service resolution
- Teamwork
References
Jennifer Westgate (508) 524-4039
Liz Hayden Gingrich (508) 274-4321
Timeline
Child and Youth Program Assistant (Acting Lead)
Department of Defense – Child Development Center
12.2023 - Current
Server
Texas Roadhouse
06.2023 - 10.2023
Kids Cove Staff
Gold’s Gym
04.2023 - 06.2023
Physical Therapy Technician
ATI Physical Therapy
02.2019 - 08.2019
Bachelor of Science - Healthcare Administration
University of Arizona Global Campus
Occupational Associate - Physical Therapy Assistant Studies
PIMA Medical Institute