Jasmine Henderson
Capitol Heights,MD
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sentry Analyst
Allied Universal Security Services
McLean, VA
06.2021 - Current
- Licensed professional security officer for 1 year
- Monitored video surveillance feed and system alerts for suspicious activity.
- In communication with law enforcement
- Followed all security and safety regulations
- Monitored use of data files and regulated access to protect secure information.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Conducted radio checks every hour for campus patrol officers
- CPR certified
- Generated reports covering details about data, system operation and error monitoring.
- Applied data privacy and processing regulations to processing and storage tasks.
Concierge/Security Officer
Kent Security
Washington , DC
07.2019 - 04.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Permitted entry with escort for approved persons into secure locations.
- Logged packages in and out of the system
Retail Manager
Dunkin Donuts & Baskin Robbins
College Park, MD
05.2014 - 07.2019
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Parkdale High School
Riverdale, MD06.2011
Skills
- Corporate Law
- Information Organization
- Issue Identification
- Verbal and Written Communication
- Analytical Thinking
- Security Team Coordination
- Microsoft Office
- CCTV Monitoring
- CPR Certified
- Microsoft Excel
- Medical Emergency Response
- Interior and Exterior Patrol
- Building Customer Trust and Loyalty
Certification
- Licensed Unarmed Security Officer
Timeline
Sentry Analyst
Allied Universal Security Services
06.2021 - Current
Concierge/Security Officer
Kent Security
07.2019 - 04.2021
Retail Manager
Dunkin Donuts & Baskin Robbins
05.2014 - 07.2019
High School Diploma -
Parkdale High School
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