Jasmine Hernandez
Baldwin Park,CA
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Enteral Feeding Specialist
Polaris Pharmacy Services
Glendora, California
11.2023 - Current
- Insurance Verification & Authorization:Determining insurance eligibility and obtaining necessary authorizations for enteral nutrition products, including specialized formulas and pumps.
- Order Coordination: Processing orders for feeding pumps, sets, bags, and various nutritional formulas, ensuring they are delivered directly to the patient's home.
- Documentation Management: Handling medical documentation and adhering to compliance regulations.
- Communication: Interfacing between physicians, patients, caregivers, and internal staff to initiate care plans.
- Patient Support: Answering questions and providing initial support for equipment setup and education.
- Knowledge of Medical Terminology:Understanding of enteral feeding devices, formulas, and nutrition support.
- Technical Skills: Proficiency with Electronic Health Records (EHR) systems.
- Interpersonal Skills: Strong communication, organizational skills, and attention to detail.
- Previous experience in Durable Medical Equipment (DME), home health, and medical office environments.
Intake Specialist-Medical billing
Owl Rexall Drugs
Glendora, California
11.2018 - 11.2023
- Intake/Front Office: Greeted patients and collected demographic/insurance information.
- Verification & Auth: Confirmed insurance eligibility and requested pre-authorizations for services.
- Billing: Submitted insurance claims, and posted payments.
- Claims Management: Investigated denials, rejections, and followed up on outstanding accounts.
- Customer Service: Explained insurance benefits, EOBs (Explanation of Benefits), and manages patient payment plans.
- Knowledge: Medical terminology, ICD-10/CPT coding, and HIPAA regulations.
- Traits: High accuracy, strong communication, and ability to handle stressful situations.
Customer Service Representative
Essilor of America
Azusa, California
11.2014 - 02.2018
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Contacted customers about potential service upgrades, new services and account changes.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Medical Billing And Coding
UEI College
Covina, CA 02.2018 - 11.2018
Skills
- Medical billing
- Insurance verification
- Electronic health records
- Documentation management
- Relationship building
Languages
Spanish
Professional
Certification
- Medical Billing and Coding Certificate
Timeline
Enteral Feeding Specialist
Polaris Pharmacy Services
11.2023 - Current
Intake Specialist-Medical billing
Owl Rexall Drugs
11.2018 - 11.2023
Medical Billing And Coding
UEI College
02.2018 - 11.2018
Customer Service Representative
Essilor of America
11.2014 - 02.2018