Jasmine Hill

• Supervised field operations teams to complete projects within established timelines.
• Monitored employee performance for compliance with regulations and policies.
• Investigated issues and developed effective solutions.
• Met with customers to resolve issues and build productive relationships.
• Evaluated performance and progress, and made proactive adjustments.
• Developed and maintained positive relationships with clients.

• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs..
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Upheld infection control and prevention policies across different patient-facing areas.

• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Documented patient information and care activities in electronic health record.
• Upheld infection control and prevention policies across different patient-facing areas.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

• Utilized computer data to develop information and process images for interpretation.
• Explained procedures to patients and families and answered questions to ease anxiety and encourage patient cooperation.
• Evaluated new imaging sequence protocols and processes and executed prescribed nuclear medicine procedures.
• Practiced safe testing methods by limiting radiation exposure to patients and personnel.

• Handled customer inquiries and suggestions courteously and professionally while following HIPPAA laws.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Provided support with the implementation of company goals to ensure quality results and complete customer satisfaction

• Established positive working relationships with all coworkers to ensure complete customer satisfaction