Jasmine Holland
Summary
Results-driven professional effective in implementing positive change while overseeing multiple tasks. A team player with great time management and organizational skills.
Overview
2
2
years of professional experience
Work History
Claims Analyst
Office of the Attorney General
Tallahassee, FL
04.2024 - Current
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Conducted investigations to gather evidence in support of claims resolution.
- Developed strategies for resolving complex claims issues.
- Analyzed claim data to identify trends and recommend process improvements.
- Provided guidance to customers regarding their rights and obligations under policy terms.
- Managed escalated cases involving high-value claims or multiple parties involved.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Program Manager
BLEND Palm Beach County
03.2024 - Current
- This program is designed to create opportunities for minority-owned business enterprise (MBE) in the food space by creating connections within our local community
- We mentor, foster, and prepare vendors to not only be great at creating great food but also excel at business and package themselves for success
- BLEND currently lives at the Palm Beach County Convention Center
- Responsible for identifying and recruiting certified MBE vendors in the culinary space
- Conducted both phone, video and face to face interviews with BLEND candidates
- Constantly in close contact with BLEND clients and candidates to provide relevant, adequate, and timely feedback to both sides
- Kept inner database up to date with conclusive assessments and reports.
Revenue Specialist III(Child Support Representative)
State of Florida Department of Revenue- Tallahassee, FL
Tallahassee, FL
07.2023 - 02.2024
- Initiating and responding to request effectively and in a timely manner
- Coordinating and collaborating with internal and external partners
- Researching and resolving case issues
- Organizing, collecting, and analyzing information to determine next step on a case-by-case basis
- Interacting with various agencies
- Community partners and employers to resolve client's needs
- Making final decisions based on case-by-case information and confidential client needs.
OFFICE MANAGER
Florida Agricultural and Mechanical University
01.2023 - 07.2023
- Organized and coordinated office administration and procedures
- Developed intra-office communications protocols, streamlined administrative procedures, managed inventory, managed office staff, and delegated task to desk clerks
- Maintained office services by organizing office operations and procedures, prepared payroll, controlled correspondence across departments, designed systems, reviewed, and approved supply requisitions, and assigned and monitored clerical functions.
STUDENT FOR JUSTICE, Political Organizer
06.2022 - 08.2022
- Developed paid social media campaigns to increase voter registration
- Recruited, trained, and organized volunteers and staff to stay engaged with new and inactive voters
- Collaborated and created Get Out the Vote (GOTV) strategies.
CONGRESSIONAL INTERN
United States House of Representatives- Tallahassee, FL
Tallahassee, FL
01.2022 - 04.2022
- Drafted letters to constituents
- Attended committee hearings and drafted thorough notes based on topics discussed
- Discussed progress and engaged in discussion of topics relevant to the operation and perspective of the office in general
- Carried out and established activities and any additional responsibilities which were mutually agreed upon by my supervisor
- Drafted press releases and brief summaries
- Conducted oneself in a responsible and professional manner.
Education
Master of Science - Public Administration
Florida Agricultural and Mechanical University
12.2024
Bachelor of Science - Political Science
Florida Agricultural and Mechanical University
Skills
- Project Management
- Sourcing
- Video Interviews
- Interviewing
- Negotiating
- Organizing Records
- Client Relationships
- Operations Management
- Case Management
- Research Analysis Abilities
- Microsoft Proficient
References
available upon request
Volunteer Experience
- Community Involvement/Professional Affiliation
- National Association of Blacks in Criminal Justice, Member
- Golden Key Honor International Honor Society, Member
- Pi Sigma Alpha, Political Science Honor Society, Member
- Sojourners with Healing Hearts, Inc, Volunteer Coordinator
- Alpha Kappa Alpha Sorority, Inc., Zeta Tau Omega Chapter, West Palm Beach, FL, Member
- Florida Agricultural and Mechanical University National Alumni Association, Lifetime Member
Timeline
Claims Analyst
Office of the Attorney General
04.2024 - Current
Program Manager
BLEND Palm Beach County
03.2024 - Current
Revenue Specialist III(Child Support Representative)
State of Florida Department of Revenue- Tallahassee, FL
07.2023 - 02.2024
OFFICE MANAGER
Florida Agricultural and Mechanical University
01.2023 - 07.2023
STUDENT FOR JUSTICE, Political Organizer
06.2022 - 08.2022
CONGRESSIONAL INTERN
United States House of Representatives- Tallahassee, FL
01.2022 - 04.2022
Master of Science - Public Administration
Florida Agricultural and Mechanical University
Bachelor of Science - Political Science
Florida Agricultural and Mechanical University