Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sally Hasty

Mishawaka,IN

Summary

Motivated & detail orientated. Highly effective at collaborating and working with peers, customers and other stake holders. Known for efficiency and proactive, goal-oriented planning.

Overview

25
25
years of professional experience

Work History

Claims Analyst

ITR Concession Company LLC
Granger, Indiana
07.2006 - 02.2019
  • Investigated properties, classified damages and created estimates outlining repair costs
  • Gathered proper documentation and data to prepare claims for submission
  • Compared data from surveillance footage to submitted damage claims
  • Assessed processing reports each day to effectively submit claims
  • Created master spreadsheets to record procedures, denials and approvals
  • Analyzed data gathered by investigations and reported findings and recommendations
  • Assisted legal counsel with cases
  • Accounts payable/receivable
  • Synthesized data into comprehensive quarterly written reports for management
  • Followed all company procedures to ensure confidentiality of data
  • Assisted local and federal law enforcement




Executive Assistant

ITR Concession Company LLC
Granger, IN
12.1997 - 07.2006
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, CEO and COO.
  • Filed paperwork and organized computer-based information.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Handled incoming and outgoing mail, email and faxes.
  • Coordinated events and worked on ad hoc projects.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.


Customer Service Agent

Trans World Express Airlines
South Bend, Indiana
10.1995 - 12.1997
  • Prepared ticket arrangements for passengers
  • Passenger/baggage check-in
  • Prepared paper work for flight crew
  • Ordered fuel for flights
  • Boarded passengers at gate
  • Loaded passenger baggage
  • Assisted passengers with claims
  • Physically directed plane in/out of gate
  • Rerouted/booked passengers to other airlines if delays occurred.
  • Booked hotel rooms for overnight flight crew


Customer Service Agent

United Express Airlines
South Bend, Indiana
04.1994 - 07.1995
  • Prepared ticket arrangements for passengers
  • Passenger/baggage check-in
  • Prepared paper work for flight crew
  • Boarded passengers at gate
  • Loaded passenger luggage
  • Assisted passengers with claims
  • Rerouted/booked passengers to other airlines if delays occurred
  • Booked hotel rooms for overnight flight crew

Education

Associate of Arts - Business/Travel & Tourism

Davenport University
Granger, Indiana
07.1994

Skills

  • Microsoft Office
  • Customer Service
  • Process Improvement
  • Financial Reporting
  • Team Building
  • Project Management
  • Claims Evaluations
  • Accounts Payable and Accounts Receivable
  • Legal Documentation

Timeline

Claims Analyst

ITR Concession Company LLC
07.2006 - 02.2019

Executive Assistant

ITR Concession Company LLC
12.1997 - 07.2006

Customer Service Agent

Trans World Express Airlines
10.1995 - 12.1997

Customer Service Agent

United Express Airlines
04.1994 - 07.1995

Associate of Arts - Business/Travel & Tourism

Davenport University

Similar Profiles

CREATE PROFILE
Sally Hasty