Jasmine Holmes

▪ Respond to customer inquiries

▪ Process, print, and distribute new identification badges on site and other BCBS sites

▪ Program access on existing badges, and other access control administrative duties

▪ Control access to client sites or facility through the admittance process

▪ Monitors, tracks, and evaluates card access activity system wide.

▪ Assist in ensuring all personnel who require a Common Access Card (CAC) meet the identification requirements before issuing the CAC

▪ Assists in identifying and resolving issues with access control software by working with vendors and internal departments to update and troubleshoot software, and escalates issues as needed

▪ Assists in policy and procedure development related to Access Control; performs research on best practices and stays current on related regulations

▪ Assists in the development of emergency response protocols as it relates to access control

▪ Responsible for verifying, inputting, and maintaining all badging information

▪ Work directly with tenants, employees, contractors, and the public to receive access to secure/restricted areas

▪ Assist with creation of temporary access badges for approved personnel who are accessing the sites

▪ Deactivate cards for terminated cardholders

▪ Responsible for weekly audits of associate hires, terminations, and transfers

▪ Monitor CCTV camera activity

▪ Preserve order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises

▪ Supervise and monitor all officers

▪ Monitor CCTV camera activity

▪ Ensure the safety of all employees

▪ Respond to and monitor fire and burglary alarms

▪ Reset alarm systems

▪ Uphold and enforce all company policies and procedures

▪ Provide customer service

▪ Conduct evaluations on officers

▪ Dispatch the City of Richardson fire department, police officers, and ambulance to all emergencies

▪ Observe and report activities and incidents

▪ Make periodic patrols to check for irregularities and to inspect protection devices and fire control equipment

▪ Preserve order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

▪ Process, print, and distribute new identification badges on site and other BCBS sites

▪ Program access on existing badges, and other access control administrative duties

▪ Control access to client sites or facility through the admittance process

▪ Monitors, tracks, and evaluates card access activity system wide.

▪ Assists in the development of emergency response protocols as it relates to access control

▪ Responsible for verifying, inputting, and maintaining all badging information

▪ Work directly with tenants, employees, contractors, and the public to receive access to secure/restricted are

▪ Delivered high-quality customer service

▪ Process transactions accurately

▪ Supported visual merchandising and displays

▪ Organized inventory and maintained store standards

▪ Assisted with promotions and product displays

▪ Uphold and enforce all company policies and procedures

• Motivated team members to perform at their best
• Set clear goals and communicated that information to team members effectively
• Developed and leaded team building exercises
• Overseen the day-to-day operations of the team and deliveries
• Create a supportive team environment
• Empower team members with the skills they need to perform optimally
• Conduct quarterly performance reviews