Jasmine Hooks
Blue Springs,MO
Summary
I am a highly motivated individual who is dedicated to helping people. I want to use my strong interpersonal, leadership, and caring abilities to provide the best care to others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phelbotomist
Biolife Plasma Services
- Current
- My role as a lead technician is to ensure that operations are flowing according to business needs
- I have experience with taking patient vitals, training, phlebotomy, sample preparation and pulling lot controlled stock that will be needed throughout the my shift
- I closely work with management to develop a floor plan and execute the plan for our scheduled shift
Customer Service Representative
Cvs caremark
09.2018 - 12.2021
- Manage prescription benefit for a specific clients
- Mostly working with Medicare and Medicaid
- My job title is a resolution specialist
- Place prescription refills, interact with pharmacy and doctors office frequently
- Educate members on prescription benefits when new changes have been implemented
- Recently promoted into a new role with more access to sensitive information
- Able to verify members statues of paperwork such as reimbursements, pre authorizations, and eligibility
- Able to use older back up system to view members information and initiate overrides as allowed by the client occasionally working with the client to have any entry errors reviewed and corrected including copay structure, discount cards, and how claims are being billed to insurance
Machine Operator
Deluxe Corporation
10.2016 - 05.2018
- Responsible for mail sorting and printing labels to mail to the correct shipping facility
- Occasionally, dealt with inspection of checks to make sure everything including inserts was present, had to be responsible for24 feeders in order to keep production running at a fast pace, also reprinted labels if needed, machine operator experience
- I am also able to calculate daily accumulations using basic math skills
- Also able to multi task using3 computers screens to search database to track merchandise, send out reprints and validate work manually
- Responsible for asking health related questions to clients and obtaining medication names and dosage.must be able to be aware of the conditions and symptoms being described
- Type all information verbatim schedule medical exams when necessary, able to send professional work emails to any employee or supervisor, was able to assist with some training of new hires while on a call with a client, after meeting on standard is qualified to move up leading into a promotion due to good quality (speaking skills) and documentation (good listening skills)
Insurance risk interviewer
Quest Diagnostics
03.2015 - 12.2016
- Responsible for asking health related questions to clients and obtaining medication names and dosage.must be able to be aware of the conditions and symptoms being described
- Type all information verbatim schedule medical exams when necessary, able to send professional work emails to any employee or supervisor, was able to assist with some training of new hires while on a call with a client, after meeting on standard is qualified to move up leading into a promotion due to good quality (speaking skills) and documentation (good listening skills)
Flow Team Member
Target Corporation
04.2014 - 01.2016
- Cashier ( unloading/stocking) Responsible for providing excellent customer care, In charge of stocking merchandise at a fast pace, In charge of working in new merchandise, pricing markdowns, Working the freight line Cash handling, must be able to communicate with supervisors Supervised a team of3 people in one department with frequent updates to the lead supervisor
Education
Certified Nursing Assistant - Nursing
MEDS
Independence, MO11.2024
Associate - General studies
Metropolitan Community College
Kansas City, MO03.2020
High school or equivalent - undefined
Washington High School
Kansas City, KS05.2011
Skills
- Proficient in all Microsoft programs (2 years)
- Customer Service
- Communication skills
- Consistent
- Organized
- Basic Math (10 years)
- Medical Terminology (10 years)
- Warehouse Experience
- Leadership ability
- Realistic
- Medicare
Certification
Driver's License
Additional Information
- Great communication skills
- Organizational /Team leadership skills
- Great customer service and Social skills.
- Cooperative, enthusiastic, and Responsible.
- Multi -task
- Great work ethic
- Face to face solving of customer complaints
Timeline
Customer Service Representative
Cvs caremark
09.2018 - 12.2021
Machine Operator
Deluxe Corporation
10.2016 - 05.2018
Insurance risk interviewer
Quest Diagnostics
03.2015 - 12.2016
Flow Team Member
Target Corporation
04.2014 - 01.2016
Phelbotomist
Biolife Plasma Services
- Current
High school or equivalent - undefined
Washington High School
Certified Nursing Assistant - Nursing
MEDS
Associate - General studies
Metropolitan Community College
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