Educate customers on terms and conditions of their loan to ensure a clear understanding
Manage the life cycle of the loan, including collection activities, complying with all laws and regulations
Customer Service Representative
Innosource
11.2021 - 05.2023
I assist customers with their electric account at FirstEnergy. My specialty was Move In/move out. I took about 80-100 calls in a day.
I also trained briefly in the Back office Billing, by making corrections to the customers account I was able to send accurate bills out to the customer. In order to make corrections, I first had to analyze the account in order to find the issue.
Server
Parkette
09.2019 - 11.2021
I have experience with being a waitress, and I also took care of take outs on their cash register
Handled money
Served customers
Cleaned the restaurant
Hosted
Took care of customers needs and concerns
Education
High school diploma - undefined
South Harrison High School
Lost Creek, WV
05.2016
Skills
SAP
Microsoft Office
Loan Origination (2 years)
Retail sales
Financial sales
Credit Analysis (2 years)
Loan Officer Experience (2 years)
Certification
Credit insurance - Licensed in the state of WV to sell credit insurance
Life Insurance License - Licensed in the state of WV as a life insurance agent