Dedicated social work professional with hands-on experience in crisis intervention, community outreach, and service coordination, with growing involvement in organizational culture and DEI initiatives. Active member of BOLD (Black Organization for Leadership and Development) employee resource group, contributing to diversity awareness events and culture conversations. Strong background in cross-functional collaboration, program coordination, and supporting organizational goals through data collection, stakeholder engagement, and community partnerships.
Overview
4
4
years of professional experience
4049
4049
years of post-secondary education
Work History
Crisis and Access Specialist (Remote)
Protocall
10.2023 - Current
Conduct initial crisis assessments to evaluate client needs and recommend appropriate resources
Collaborate with internal teams to develop strategies for addressing diverse client needs
Participate in ongoing team meetings, contributing insights on service delivery improvements
Mentor and support new hires, fostering a sense of team culture and support within the organization
MSW Intern - Refugee & Community Services
World Relief Durham
04.2023 - 10.2023
Built partnerships with community organizations to support refugee integration
Developed and distributed client satisfaction surveys to collect feedback and improve service delivery
Conducted educational sessions for refugees on available community resources
Maintained accurate provider records and assisted with connecting clients to culturally responsive services
Client Intake and Access Specialist
Workplace Options
01.2021 - 04.2023
Conducted intake assessments and connected clients to behavioral health and community resources
Acted as a liaison between clients and service providers to ensure seamless service delivery
Supported diverse populations, including individuals with disabilities and behavioral health challenges
Collaborated across internal teams to improve referral processes
Education
Master of Arts - Social Work
Walden University
Minneapolis, MN
05-2026
Bachelor of Social Work (BSW) - Social Work
North Carolina Central University
Durham, NC
12-2021
Skills
Culture & DEI Program Support
Event Coordination Assistance
Internal Communication & Story Sharing
Data Collection & Reporting
Relationship Building & Stakeholder Engagement
Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams)
Experience with survey creation, data collection, and reporting tools
Skilled in cross-functional communication and maintaining organized records
Technical And Additional Qualifications
Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams)
Experience with survey creation, data collection, and reporting tools
Familiar with DEI principles and organizational culture concepts through BOLD ERG participation
Skilled in cross-functional communication and maintaining organized records
Comfortable working in fast-paced, diverse environments
Affiliations
BOLD Employee Resource Group (ERG) Member
Actively participate in BOLD, an internal ERG focused on fostering an inclusive workplace culture.
Contribute to discussions, planning, and feedback efforts promoting cultural awareness and engagement.
Assist in brainstorming and supporting employee-focused initiatives such as educational events, DEI panels, and culture spotlights.
Share employee perspectives to help shape a more inclusive and engaged workplace culture.
Timeline
Crisis and Access Specialist (Remote)
Protocall
10.2023 - Current
MSW Intern - Refugee & Community Services
World Relief Durham
04.2023 - 10.2023
Client Intake and Access Specialist
Workplace Options
01.2021 - 04.2023
Master of Arts - Social Work
Walden University
Bachelor of Social Work (BSW) - Social Work
North Carolina Central University
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