Jasmine Ibarra
Reynoldsburg,OH
Summary
Sharp and energetic customer service representative successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Travel Agent
Cxloyalty Chase
Westerville, OH
03.2023 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Picker
Petsmart Distribution Center
Groveport, OH
03.2022 - 05.2023
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Verified proper labeling and identification on all orders before shipment.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
Lease End Advocate
BMW Financial Services
Hilliard, OH
09.2020 - 07.2021
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Improved overall client satisfaction rates by promptly addressing concerns or issues with proposed solutions.
Provisioning Specialist
Charter Communications, Spectrum
Dublin, OH
05.2020 - 07.2020
- Provided regular status updates to stakeholders, fostering open communication on project progress and any potential delays.
- Developed strong relationships with suppliers, negotiating favorable terms for procurement.
- Proactively identified potential bottlenecks in the workflow, implementing corrective measures as needed.
- Maintained a keen eye for detail, ensuring that all provisioned items met client specifications and quality standards.
- Assisted in the development of internal processes and documentation, promoting consistency across all provisioning activities.
- Delivered outstanding service levels by addressing client inquiries promptly and accurately throughout the provisioning process.
Customer Service Representative
Discover Finacial Services
New Albany, OH
10.2018 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Beechcroft High School
Columbus, OH06.2016
Skills
- Active Listening
- Critical Thinking
- Relationship Building
- Team Member Collaboration
- Client Relationship Building
- Time management
- Multitasking
- Professional and personable
Timeline
Travel Agent
Cxloyalty Chase
03.2023 - Current
Picker
Petsmart Distribution Center
03.2022 - 05.2023
Lease End Advocate
BMW Financial Services
09.2020 - 07.2021
Provisioning Specialist
Charter Communications, Spectrum
05.2020 - 07.2020
Customer Service Representative
Discover Finacial Services
10.2018 - 10.2019
High School Diploma -
Beechcroft High School