Joan Miller
Arlington,TX
Summary
Dynamic and results-driven professional with extensive experience at ABM Aviation, excelling in customer service and operational efficiency. Proven ability to enhance route effectiveness and resolve passenger inquiries, leveraging strong communication skills and a Class B CDL with passenger endorsement. Committed to maintaining safety and satisfaction in high-pressure environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bus Operator
ABM Aviation
11.2017 - Current
- Operated transit buses efficiently, ensuring timely departures and arrivals for passengers.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Assisted passengers with boarding and disembarking, enhancing overall customer service experience.
- Collaborated with dispatch team to communicate route changes and delays effectively.
- Implemented strategies to improve route efficiency, reducing travel times without compromising safety.
- Resolved passenger inquiries and complaints professionally, promoting positive public relations for company image.
- Monitored traffic conditions and adjusted driving techniques proactively to enhance passenger comfort and safety.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
Dispatcher/Operations Supervisor
SP Plus Transportation
01.2017 - 08.2017
- Coordinated transportation schedules to optimize vehicle utilization and improve service efficiency.
- Managed communication between drivers and clients to ensure timely pickups and drop-offs.
- Monitored real-time traffic conditions to adjust routes for enhanced operational effectiveness.
- Monitor company equipment for any performance issues
- Maintained professional customer interactions
Claims Adjuster
Eberl Claims Services
09.2016 - 10.2016
- Evaluated and processed claims to determine validity and ensure compliance with company policies.
- Communicated with policyholders to gather necessary information and clarify claim details.
- Collaborated with medical professionals to assess damages and verify treatment accuracy.
- Utilized claims management software to track case progress and document findings efficiently.
- Provided exceptional customer service by addressing inquiries and offering support throughout claims process.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
Customer Service Representative
Televista
03.2004 - 03.2005
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed orders and managed account information using company's CRM system.
- Assisted customers with product selection, enhancing overall satisfaction and experience.
- Collaborated with team members to streamline service delivery and improve response times.
- Handled customer complaints professionally, ensuring timely resolutions and follow-ups.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelors Business Administration Management - Business Administration And Management
Strayer University
Irving, TX12-2019
Skills
- Customer service expertise
- Efficient data input
- Proficient in Microsoft Office
- Meticulous in task execution
- Proficient in call handling
- Class B CDL with passenger endorsement
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
Bus Operator
ABM Aviation
11.2017 - Current
Dispatcher/Operations Supervisor
SP Plus Transportation
01.2017 - 08.2017
Claims Adjuster
Eberl Claims Services
09.2016 - 10.2016
Customer Service Representative
Televista
03.2004 - 03.2005
Bachelors Business Administration Management - Business Administration And Management
Strayer University