Jailyn Bankston
Elgin,TX
Summary
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
9
9
years of professional experience
Work History
Bus Operator
Cap Metro
Austin, Texas
08.2024 - Current
- Operated transit buses efficiently, ensuring timely arrivals and departures.
- Monitored passenger safety, maintaining adherence to all safety protocols.
- Collaborated with dispatch to optimize routes and improve service reliability.
- Conducted pre-trip inspections, identifying and reporting maintenance needs proactively.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new operators on operational procedures and safety regulations.
- Analyzed route performance data to implement process improvements effectively.
- Led initiatives to enhance passenger experience through feedback collection and analysis.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
Loan Operations Representative
Bank of America
Austin, TX
12.2021 - 05.2024
- Analyzed financial research documents and assessed global operations data to identify trends and insights.
- Investigated logistics processes to identify potential disruptions and implement preventive measures.
- Coordinated project assistance across teams, focusing on compliance requirements and best practices.
- Analyzed significant volumes of client accounts to identify compliance gaps and mitigate risks.
- Analyzed customer complaint cases and systematically documented relevant details in alignment with regulatory compliance and organizational standards.
- Conducted thorough reviews of client service calls to detect complaints as defined by bank policy and supported by machine learning algorithms.
- Supervised loan processing activities, guaranteeing alignment with regulatory requirements and internal policy frameworks.
- Implemented streamlined documentation procedures, resulting in increased accuracy and faster loan approval processes.
- Oversaw loan processing operations, ensuring compliance with regulatory standards and internal policies.
- Streamlined documentation processes, enhancing accuracy and reducing turnaround times for loan approvals.
Home Service Specialist (Loan Processor)
Bank of America
Austin, TX
12.2020 - 12.2021
- Managed diverse communication channels, maintaining exceptional service standards throughout operations.
- Clarified complex information for loan officers and closers, resulting in improved customer retention and increased partner confidence.
- Conducted comprehensive review and verification of all necessary documentation, encompassing tax information, income details, and property appraisals.
- Analyzed income data from wages, social security, and pensions to ensure accuracy and compliance in loan application processing.
- Oversaw compliance with regulatory and internal policies, promoting smooth transitions to underwriting operations.
- Developed and executed customer service initiatives focused on enhancing client satisfaction and increasing retention rates.
- Engaged with cross-functional teams to refine home service procedures, driving improvements in efficiency.
- Developed engaging training content aimed at ensuring successful onboarding experiences for new employees.
- Facilitated customer service initiatives to enhance client satisfaction and retention.
- Collaborated with cross-functional teams to streamline home service processes and improve efficiency.
Relationship Banker
Bank of America
Austin, TX
08.2019 - 12.2020
- Influenced clients to explore banking solutions, resulting in exceeded sales objectives and improved financial health.
- Managed account openings, credit card and auto loan applications, and wire transfer services while delivering exceptional service to both consumer and business clients.
- Managed problem resolution for clients facing fraud-related issues, ensuring a composed and professional approach throughout the process.
- Engaged with clients to build and sustain relationships, ensuring ongoing satisfaction and collaboration.
- Facilitated communication among banking professionals to evaluate and select products that align with client objectives.
- Provided comprehensive information to clients regarding digital self-service technologies, ensuring effective adoption and usage.
- Engaged with clients to provide personalized financial advice, strengthening trust and loyalty in financial services.
- Conducted thorough analysis of customer profiles to identify and recommend optimal banking offerings.
- Cultivated strong client relationships through personalized financial guidance and support.
- Analyzed customer needs to recommend appropriate banking products and services.
Client Service Representative
Bank of America
Austin, TX
12.2016 - 08.2019
- Developed and maintained strong client relationships by ensuring high-quality service experiences.
- Delivered expert guidance on bank offerings, achieving sales objectives through meticulous and efficient transaction processing.
- Investigated account activities for signs of fraud and communicated findings to relevant authorities for further action.
- Monitored and enforced bank policies and guidelines to promote operational integrity and risk management.
- Managed client support operations, ensuring timely resolution of inquiries and issues to enhance customer satisfaction.
- Delivered informative sessions on banking products and services, fostering enhanced customer satisfaction and loyalty.
- Oversaw transaction accuracy while maintaining strict compliance with applicable regulatory requirements.
- Coordinated efforts with team members to refine workflows, resulting in improved efficiency in service delivery.
- Delivered exceptional client support, resolving inquiries and issues efficiently.
- Educated clients on banking products and services, enhancing overall customer satisfaction.
Education
Bachelor of Arts - Criminal Justice
Sam Houston State University
Huntsville, TX05-2016
Skills
- Account maintenance expertise
- Operational auditing
- Financial center administration
- Complaint Investigations
- Service excellence
- Data Annotation
- Dealer Financial Services
- Fraud Detection
- Fraud Prevention
- Mortgage Loan Processing
- Research and Adjustments
- Relationship Banking
- Salesforce
- Regulatory Compliance
- Microsoft Excel
- Accurate recordkeeping
- Troubleshooting skills
- Customer relations skills
- Defensive driving
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Bus Operator
Cap Metro
08.2024 - Current
Loan Operations Representative
Bank of America
12.2021 - 05.2024
Home Service Specialist (Loan Processor)
Bank of America
12.2020 - 12.2021
Relationship Banker
Bank of America
08.2019 - 12.2020
Client Service Representative
Bank of America
12.2016 - 08.2019
Bachelor of Arts - Criminal Justice
Sam Houston State University