Jasmine Jackson
Charlotte,NC
Summary
Dynamic professional with a positive outlook and a valid driver's license, recognized for enhancing customer satisfaction at Amazon through timely deliveries. Proven ability in cross-functional teamwork and defensive driving, ensuring efficient operations and safety. Committed to excellence in customer service, fostering strong relationships, and achieving operational goals.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Amazon
12.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Live Agent
Atrium Health
02.2020 - 11.2024
- Participated in community events and networking opportunities to expand client base and generate new business leads.
- Improved efficiency in policy administration by managing paperwork and documentation accurately and promptly.
- Delivered exceptional customer service by maintaining regular communication with clients regarding policy updates or changes.
- Collaborated with fellow agents on team-based projects, sharing best practices and contributing towards overall success within the agency.
EVS Floor Technician
Atruim Medical Center
10.2018 - 07.2020
- Enhanced cleanliness and sanitation by effectively utilizing floor cleaning equipment and chemicals.
- Responded promptly to emergency spills or accidents, ensuring swift containment and cleanup for minimized disruptions to daily operations.
- Collaborated with other EVS staff members to provide comprehensive cleaning services throughout the facility.
- Conducted regular maintenance on floor cleaning equipment, ensuring optimal functionality and minimizing downtime due to malfunctions or repairs.
Insurance Agent
GoHealthInsurance
03.2014 - 10.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Shift Leader
Cookout
10.2009 - 03.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
West Mecklenburg High School
Charlotte, NC06-2010
Skills
- Positive outlook
- Customer service excellence
- Valid driver's license
- Cross-functional teamwork
- Defensive driving
Languages
English
Full Professional
Timeline
Delivery Driver
Amazon
12.2024 - Current
Live Agent
Atrium Health
02.2020 - 11.2024
EVS Floor Technician
Atruim Medical Center
10.2018 - 07.2020
Insurance Agent
GoHealthInsurance
03.2014 - 10.2018
Shift Leader
Cookout
10.2009 - 03.2014
West Mecklenburg High School